Corporate report

DVLA annual report and accounts 2022 to 2023

This explains the Driver and Vehicle Licensing Agency's performance, achievements and financial statements for the financial year 1 April 2022 to 31 March 2023.

Documents

Details

Here are some of DVLA’s key achievements for 2022-23 included in this year’s report:

  • we issued 11.9 million driving licences and 16.8 million vehicle registration certificates
  • we collected more than £7 billion in Vehicle Excise Duty (VED)
  • we retained the Customer Service Excellence Standard for the 15th consecutive year
  • we processed 3.2 billion automated and digital interactions
  • our customer contact centre answered 6.7 million calls, and 856,000 webchat and chatbot enquiries
  • we processed 93.6 million individual customer transactions, 83% of which were processed through our digital channels

Updates to this page

Published 18 July 2023

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