Corporate report

DVLA annual report and accounts 2021 to 2022

This explains the Driver and Vehicle Licensing Agency's performance, achievements and financial statements for the financial year 1 April 2021 to 31 March 2022.

From:
Driver and Vehicle Licensing Agency
Published
14 July 2022

Documents

DVLA annual report and accounts 2021 to 2022

PDF, 9.02 MB, 120 pages

Details

Here are some of DVLA’s key achievements for 2021-22 included in this year’s report:

  • we issued 12.5 million driving licences and 17.8 million registration certificates
  • 46.7 million customers taxed their vehicles with 99% choosing to do so digitally
  • we collected over £7 billion in Vehicle Excise Duty (VED)
  • we opened a new customer service centre in Birmingham
  • we achieved planned IT service availability of 99.91% for our digital services
  • we retained the Customer Service Excellence Standard for the 14th consecutive year
  • we processed nearly 3.5 billion automated and digital interactions via our enquiry platforms
  • we launched our new tachograph driver card digital service
Published 14 July 2022

Related content