Corporate report

DVLA annual report and accounts 2021 to 2022

This explains the Driver and Vehicle Licensing Agency's performance, achievements and financial statements for the financial year 1 April 2021 to 31 March 2022.

• From: Driver and Vehicle Licensing Agency
• Published: 14 July 2022

Documents

DVLA annual report and accounts 2021 to 2022

PDF, 9.02 MB, 120 pages

Details

Here are some of DVLA’s key achievements for 2021-22 included in this year’s report:

• we issued 12.5 million driving licences and 17.8 million registration certificates
• 46.7 million customers taxed their vehicles with 99% choosing to do so digitally
• we collected over £7 billion in Vehicle Excise Duty (VED)
• we opened a new customer service centre in Birmingham
• we achieved planned IT service availability of 99.91% for our digital services
• we retained the Customer Service Excellence Standard for the 14th consecutive year
• we processed nearly 3.5 billion automated and digital interactions via our enquiry platforms
• we launched our new tachograph driver card digital service

Published 14 July 2022