Corporate report
DVLA annual report and accounts 2020 to 2021
This explains the Driver and Vehicle Licensing Agency's performance, achievements and financial statements for the financial year 1 April 2020 to 31 March 2021.
Documents
Details
Here are some of DVLA’s achievements for 2020-21:
- we issued 8.8 million driving licences and 16.3 million registration certificates
- 46.7 million customers taxed their vehicles with 98% choosing to do so digitally
- we developed 10 new digital services
- achieved planned IT service availability of 99.94% for our digital services
- we generated £175.2 million for government from the sales of Personalised Registrations
- we retained the Customer Service Excellence Standard for the 12th consecutive year
- we retained our place as one of the top five Public Services organisations as measured by the Institute of Customer Service
- we won the Civil Service Communication Award for the Vehicle Tax Evasion campaign 2020
- we were triple award winners at the UK National GO Awards for Best Environmental Impact; Leadership of the year and the GO Excellence Award
Published 15 July 2021