Guidance

Disclosing information to customers

Guidance for HM Passport Office staff about what you must not disclose to a customer.

• From: HM Passport Office
• Published: 4 November 2026

Documents

Disclosing information to customers

PDF, 137 KB, 5 pages

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guidance tells HM Passport Office staff what they cannot tell a customer or intended passport holder.

We are aware of accessibility issues with these publications. We are working to fix these.

Read more about our accessible documents policy