Research and analysis

Digital customer insight: HMRC digital services

Research on customers expectations of HM Revenue and Customs' digtal services.

• From: HM Revenue & Customs
• Published: 22 November 2012

Documents

Digital customer insight

Ref: HMRC Research Report 199

PDF, 43.2 KB, 5 pages

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Details

This research report focuses on establishing the current evidence base for understanding what customers expect from HM Revenue and Customs’ digital services; identify gaps in the base and recommend further research; and draw out insight to inform next steps.

Published 22 November 2012