If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email email@example.com.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This research report focuses on establishing the current evidence base for understanding what customers expect from HM Revenue and Customs’ digital services; identify gaps in the base and recommend further research; and draw out insight to inform next steps.