Guidance

Accessibility statement: Future Transport Zones national evaluation Mobility as a Service survey

Updated 24 November 2021

This is the accessibility statement for the Future of Transport Zones (FTZ) national evaluation Mobility as a Service (MaaS) survey. You need a panel or survey account in order to access this online survey.

The survey was designed by the National Centre for Social Research. The survey was developed and is hosted by Dynata LLC on behalf of the Department for Transport.

We want as many people as possible to be able to use this survey. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 400% without the text spilling off the screen and without content being truncated or overlapping
• navigate most of the survey using just a keyboard
• navigate most of the survey using speech recognition software
• listen to most of the survey using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the survey text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this survey is

We know this survey form is fully compliant with all Web Content Accessibility Guidelines (WCAG) A and AA accessibility standards.

Feedback and contact information

If you are unable to complete the survey or would like an alternative way to conduct the survey, such as a phone call, contact us:

micromobility@dft.gov.uk

Transport and Technology Team
Department for Transport
Great Minster House
33 Horseferry Road
London SW1P 4DR
United Kingdom

Reporting accessibility problems with this survey

We’re always looking to improve the accessibility of this survey. If you find any problems or think we’re not meeting accessibility requirements, contact micromobility@dft.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this survey’s accessibility

The Department for Transport is committed to making its online surveys accessible, in accordance with the accessibility regulations.

Compliance status

This survey is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 23 November 2021. It was last reviewed on 23 November 2021.

This survey was last tested on 12 November 2021. The test was carried out by Test Partners Ltd.

We followed GOV.UK guidance on deciding how to select a representative sample of pages to test as follows:

1. The survey uses branching logic, so we navigated through all the possible paths to identify all the pages that exist.
2. For each page, we created an inventory of all the content types, such as textboxes, radio button groups, checkboxes, status indicators etc.
3. We then identified the minimum representative subset of pages that contained at least one example of each type of content. It is not necessary to test every page because the survey is entirely built by selecting components from a component library, which means that the coding is completely consistent.
4. We conducted a manual WCAG audit on the representative subset of pages.
5. We conducted an expert review using JAWS 2021 and NVDA 2021 screen readers. This identified a number of user experience issues that are not WCAG non-conformances.
6. We conducted several rounds of fixing and retesting until all WCAG non-conformances and user experience issues were fixed.