FOI release

DfE costs of calling 123 in 2011, 2012 and 2013

Total spending for Department for Education’s staff calling the ‘talking clock’ in 2011, 2012 and 2013.



  • Date requested: 17 July 2013
  • Date responded: 14 August 2013


  1. The total amount spent in 2011, 2012 and 2013 by DfE on dialling the telephone number 123.
  2. A breakdown of that information into the total for each year listed above.


DfE retains one year of call logging information.

Data for mobiles is held by the supplier and no logs or itemised call costs are maintained centrally by us.

On landlines the number is barred and attempts to call barred numbers are not recorded (or costed).

Published 15 August 2014