Research and analysis

Design principles for inclusive smart data schemes research

Qualitative research into how vulnerable consumers may interact with smart data and identifying inclusive smart data design principles.

From:
Department for Business and Trade
Published
10 July 2023

Documents

Design principles for inclusive smart data schemes

PDF, 647 KB, 67 pages

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Details

The Department for Business and Trade (DBT) commissioned Savanta to complete research that focused on how to design and create inclusive smart data schemes, and produced a set of principles to help vulnerable consumers interact with smart data. The conclusions from this project will inform inclusive smart data policy and scheme development.

The report includes the findings from a literature review, a stakeholder workshop and in-depth interviews to identify barriers to inclusion across the smart data user journey.

The report consequently identifies 4 “pillars” of inclusion:

  1. Trust
  2. Consent
  3. Control
  4. Support and redress

The report identifies 21 inclusive smart data design principles to mitigate the barriers to inclusion that should be considered in the development of future smart data schemes.

Published 10 July 2023