Corporate report

Department for Communities (NI) complaints: Annual report by the Independent Case Examiner 2025 to 2026

A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland (NI) for 2025 to 2026.

• From: Department for Work and Pensions and Department for Communities (Northern Ireland)
• Published: 24 September 2026

Applies to Northern Ireland

Documents

Independent Case Examiner for the Department of Communities (NI): annual report 1 April 2025 to 31 March 2026

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Details

The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

This report is about the work carried out between 1 April 2025 and 31 March 2026.

Published 24 September 2026