Corporate report

Dealing with unacceptable behaviour

This policy sets out the approach to handling unacceptable behaviour directed at staff by external organisations, stakeholders or individuals.

• From: Immigration Advice Authority and Office of the Immigration Services Commissioner
• Published: 20 March 2012
• Last updated: 10 July 2025 — See all updates

Documents

Dealing with unaceptable behaviour

PDF, 371 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@immigrationadviceauthority.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This policy outlines the procedures for managing unacceptable behaviour directed towards staff by individuals, organisations or stakeholders, and the actions that may be taken where such behaviour occurs.

Published 20 March 2012

Last updated 10 July 2025 — Show all updates

1. 10 July 2025

   Document updated with IAA branding.

2. 15 September 2015

   Policy updated

3. 20 March 2012

   First published.