Transparency data
Data on responses to correspondence from MPs and peers, 2025 (HTML)
Published 28 May 2026
© Crown copyright 2026
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Data on responses to correspondence from MPs and Peers in 2025
The Government attaches great importance to the effective and timely handling of correspondence. The Cabinet Office is publishing this data to enable transparency, and to demonstrate the total volume of correspondence received by Government departments and agencies from Members of Parliament and Peers in the calendar year 2025.
The deadlines set by Government departments and agencies for responding to correspondence from Members of Parliament and Peers should not exceed 20 working days, and departments and agencies are advised to consider setting more challenging deadlines to ensure a better minimum service level. This is outlined in the Guide to Handling Correspondence.
In the year 2025, Government departments and agencies received a total of 181,927 pieces of correspondence, a 42,837 - or 31% - increase in comparison to 2024. Of this, 129,167 cases were responded to on time, at a performance rate of 71% against the 20 working day target.
| Department or Agency | Target Response time (Working Days) | Total Number of MP correspondence due | % of response achieved within target response time | % of cases responded to within 20 working days |
|---|---|---|---|---|
| Total | - | 181,927 | 69% | 71% |
| Q1 | - | 41,076 | 68% | 69% |
| Q2 | - | 43,949 | 77% | 73% |
| Q3 | - | 48,278 | 68% | 70% |
| Q4 | - | 48,624 | 64% | 72% |
| Attorney General’s Office | 20 Days | 243 | 70% | 70% |
| Q1 | 20 Days | 47 | 80% | 80% |
| Q2 | 20 Days | 69 | 75% | 75% |
| Q3 | 20 Days | 54 | 55% | 55% |
| Q4 | 20 Days | 73 | 68% | 68% |
| Crown Prosecution Service | 20 Days | 425 | 90% | 90% |
| Q1 | 20 Days | 106 | 90% | 90% |
| Q2 | 20 Days | 115 | 88% | 88% |
| Q3 | 20 Days | 106 | 91% | 91% |
| Q4 | 20 Days | 98 | 94% | 94% |
| Serious Fraud Office | 20 Days | 20 | 95% | 95% |
| Q1 | 20 Days | 3 | 67% | 67% |
| Q2 | 20 Days | 3 | 100% | 100% |
| Q3 | 20 Days | 7 | 100% | 100% |
| Q4 | 20 Days | 7 | 100% | 100% |
| Cabinet Office | 20 Days | 1,661 | 63% | 63% |
| Q1 | 20 Days | 327 | 65% | 65% |
| Q2 | 20 Days | 397 | 63% | 63% |
| Q3 | 20 Days | 364 | 75% | 75% |
| Q4 | 20 Days | 573 | 54% | 54% |
| Office for Equality Opportunity | 20 Days | 979 | 51% | 51% |
| Q1 | 20 Days | 58 | 47% | 47% |
| Q2 | 20 Days | 283 | 54% | 54% |
| Q3 | 20 Days | 295 | 50% | 50% |
| Q4 | 20 Days | 343 | 50% | 50% |
| UKSA / ONS | 10 Days | 62 | 81% | 98% |
| Q1 | 10 Days | 19 | 95% | 100% |
| Q2 | 10 Days | 15 | 73% | 100% |
| Q3 | 10 Days | 11 | 64% | 100% |
| Q4 | 10 Days | 17 | 82% | 94% |
| Department for Business & Trade | 15 Days | 4,947 | 36% | 49% |
| Q1 | 15 Days | 1,101 | 44% | 53% |
| Q2 | 15 Days | 1,018 | 39% | 53% |
| Q3 | 15 Days | 1,110 | 22% | 39% |
| Q4 | 15 Days | 1,718 | 37% | 49% |
| Competition and Markets Authority | 15 Days | 129 | 46% | 77% |
| Q1 | 15 Days | 33 | 31% | 70% |
| Q2 | 15 Days | 36 | 56% | 78% |
| Q3 | 15 Days | 36 | 50% | 81% |
| Q4 | 15 Days | 24 | 46% | 75% |
| Department for Culture, Media & Sport | 20 Days | 2,781 | 36% | 36% |
| Q1 | 20 Days | 745 | 42% | 42% |
| Q2 | 20 Days | 673 | 39% | 39% |
| Q3 | 20 Days | 718 | 31% | 31% |
| Q4 | 20 Days | 645 | 30% | 30% |
| The Charity Commission | 20 Days | 220 | 94% | 94% |
| Q1 | 20 Days | 47 | 96% | 96% |
| Q2 | 20 Days | 57 | 87% | 87% |
| Q3 | 20 Days | 51 | 98% | 98% |
| Q4 | 20 Days | 65 | 95% | 95% |
| The National Archives | 20 Days | 48 | 81% | 81% |
| Q1 | 20 Days | 11 | 73% | 73% |
| Q2 | 20 Days | 11 | 100% | 100% |
| Q3 | 20 Days | 10 | 90% | 90% |
| Q4 | 20 Days | 16 | 69% | 69% |
| Department for Education | 18 Days | 8,971 | 67% | 73% |
| Q1 | 18 Days | 2,178 | 84% | 89% |
| Q2 | 18 Days | 2,494 | 82% | 89% |
| Q3 | 18 Days | 2,149 | 63% | 68% |
| Q4 | 18 Days | 2,150 | 38% | 43% |
| Office for Standards in Education, Children’s Services and Skills (OFSTED) | 15 Days | 336 | 93% | 98% |
| Q1 | 15 Days | 75 | 95% | 97% |
| Q2 | 15 Days | 72 | 94% | 100% |
| Q3 | 15 Days | 104 | 91% | 98% |
| Q4 | 15 Days | 85 | 92% | 96% |
| Department for Energy Security & Net Zero | 15 Days | 4,386 | 71% | 82% |
| Q1 | 15 Days | 1,204 | 48% | 63% |
| Q2 | 15 Days | 1,099 | 77% | 89% |
| Q3 | 15 Days | 1,058 | 88% | 88% |
| Q4 | 15 Days | 1,025 | 84% | 90% |
| Department for Environment, Food & Rural Affairs | 20 Days | 6,501 | 57% | 57% |
| Q1 | 20 Days | 1,486 | 48% | 48% |
| Q2 | 20 Days | 1,864 | 56% | 56% |
| Q3 | 20 Days | 1,582 | 61% | 61% |
| Q4 | 20 Days | 1,569 | 65% | 65% |
| Department for Science, Innovation & Technology | 20 Days | 2,996 | 38% | 38% |
| Q1 | 20 Days | 665 | 34% | 34% |
| Q2 | 20 Days | 743 | 50% | 50% |
| Q3 | 20 Days | 840 | 31% | 31% |
| Q4 | 20 Days | 748 | 30% | 30% |
| Department for Transport | 15 Days | 6,625 | 61% | 73% |
| Q1 | 15 Days | 1,529 | 49% | 61% |
| Q2 | 15 Days | 1,486 | 75% | 83% |
| Q3 | 15 Days | 1,922 | 56% | 68% |
| Q4 | 15 Days | 1,688 | 68% | 80% |
| Driver and Vehicle Licensing Agency | 10 Days | 4,952 | 90% | 100% |
| Q1 | 10 Days | 728 | 99% | 100% |
| Q2 | 10 Days | 969 | 97% | 100% |
| Q3 | 10 Days | 1,359 | 93% | 100% |
| Q4 | 10 Days | 1,896 | 82% | 100% |
| Driver and Vehicle Standards Agency | 10 Days | 1,027 | 100% | 100% |
| Q1 | 10 Days | 180 | 100% | 100% |
| Q2 | 10 Days | 269 | 100% | 100% |
| Q3 | 10 Days | 362 | 100% | 100% |
| Q4 | 10 Days | 216 | 100% | 100% |
| Maritime and Coastguard Agency | 3 Days | 5 | 80% | 100% |
| Q1 | 3 Days | 0 | N/A | N/A |
| Q2 | 3 Days | 1 | 100% | 100% |
| Q3 | 3 Days | 3 | 100% | 100% |
| Q4 | 3 Days | 1 | 0% | 100% |
| Vehicle Certification Agency | 20 Days | 3 | 100% | 100% |
| Q1 | 20 Days | 1 | 100% | 100% |
| Q2 | 20 Days | 1 | 100% | 100% |
| Q3 | 20 Days | 1 | 100% | 100% |
| Q4 | 20 Days | 0 | N/A | N/A |
| Department for Work & Pensions | 20 Days | 8,941 | 36% | 36% |
| Q1 | 20 Days | 2,223 | 35% | 35% |
| Q2 | 20 Days | 2,128 | 31% | 31% |
| Q3 | 20 Days | 2,226 | 38% | 38% |
| Q4 | 20 Days | 2,364 | 40% | 40% |
| Department of Health & Social Care | 20 Days | 15,824 | 54% | 54% |
| Q1 | 20 Days | 3,558 | 45% | 45% |
| Q2 | 20 Days | 3,813 | 47% | 47% |
| Q3 | 20 Days | 4,359 | 64% | 64% |
| Q4 | 20 Days | 4,094 | 56% | 56% |
| UK Health Security Agency | 20 Days | 52 | 94% | 94% |
| Q1 | 20 Days | 14 | 93% | 93% |
| Q2 | 20 Days | 13 | 92% | 92% |
| Q3 | 20 Days | 13 | 92% | 92% |
| Q4 | 20 Days | 12 | 100% | 100% |
| Medicines and Healthcare products Regulatory Agency | 18 Days | 60 | 70% | 70% |
| Q1 | 18 Days | 7 | 29% | 29% |
| Q2 | 18 Days | 23 | 78% | 78% |
| Q3 | 18 Days | 13 | 85% | 85% |
| Q4 | 18 Days | 18 | 61% | 61% |
| Food Standards Agency | 20 Days | 43 | 98% | 98% |
| Q1 | 20 Days | 13 | 100% | 100% |
| Q2 | 20 Days | 6 | 100% | 100% |
| Q3 | 20 Days | 17 | 100% | 100% |
| Q4 | 20 Days | 7 | 86% | 86% |
| Foreign, Commonwealth & Development Office | 20 Days | 8,061 | 51% | 51% |
| Q1 | 20 Days | 1,767 | 60% | 60% |
| Q2 | 20 Days | 1,809 | 56% | 56% |
| Q3 | 20 Days | 2,567 | 54% | 54% |
| Q4 | 20 Days | 1,918 | 36% | 36% |
| HM Treasury | 20 Days | 7,454 | 40% | 40% |
| Q1 | 20 Days | 1,971 | 14% | 14% |
| Q2 | 20 Days | 1,721 | 52% | 52% |
| Q3 | 20 Days | 1,674 | 55% | 55% |
| Q4 | 20 Days | 2,088 | 41% | 41% |
| HMRC Policy | 20 Days | 737 | 33% | 33% |
| Q1 | 20 Days | 188 | 14% | 14% |
| Q2 | 20 Days | 98 | 53% | 53% |
| Q3 | 20 Days | 236 | 42% | 42% |
| Q4 | 20 Days | 215 | 31% | 31% |
| HM Revenue & Customs | 15 Days | 5,590 | 77% | 85% |
| Q1 | 15 Days | 1,236 | 78% | 86% |
| Q2 | 15 Days | 1,382 | 75% | 83% |
| Q3 | 15 Days | 1,527 | 75% | 83% |
| Q4 | 15 Days | 1,445 | 80% | 87% |
| Home Office | 20 Days | 8,337 | 63% | 63% |
| Q1 | 20 Days | 1,573 | 60% | 60% |
| Q2 | 20 Days | 1,968 | 73% | 73% |
| Q3 | 20 Days | 2,489 | 60% | 60% |
| Q4 | 20 Days | 2,307 | 60% | 60% |
| UK Visas and Immigration/Immigration Enforcement/Border Force | 20 Days | 62,642 | 89% | 89% |
| Q1 | 20 Days | 14,120 | 91% | 91% |
| Q2 | 20 Days | 15,267 | 87% | 87% |
| Q3 | 20 Days | 16,659 | 84% | 84% |
| Q4 | 20 Days | 16,596 | 94% | 94% |
| Ministry for Housing, Communities and Local Government | 20 Days | 6,310 | 67% | 67% |
| Q1 | 20 Days | 1,608 | 75% | 75% |
| Q2 | 20 Days | 1,588 | 67% | 67% |
| Q3 | 20 Days | 1,434 | 46% | 46% |
| Q4 | 20 Days | 1,680 | 77% | 77% |
| HM Land Registry | 15 Days | 902 | 95% | 99% |
| Q1 | 15 Days | 195 | 95% | 100% |
| Q2 | 15 Days | 189 | 96% | 99% |
| Q3 | 15 Days | 278 | 97% | 100% |
| Q4 | 15 Days | 240 | 94% | 97% |
| Ministry of Defence | 20 Days | 4,178 | 71% | 71% |
| Q1 | 20 Days | 844 | 76% | 76% |
| Q2 | 20 Days | 987 | 79% | 79% |
| Q3 | 20 Days | 1,267 | 65% | 65% |
| Q4 | 20 Days | 1,080 | 68% | 68% |
| Ministry of Justice | 20 Days | 2,308 | 57% | 57% |
| Q1 | 20 Days | 492 | 63% | 63% |
| Q2 | 20 Days | 531 | 61% | 61% |
| Q3 | 20 Days | 546 | 61% | 61% |
| Q4 | 20 Days | 739 | 48% | 48% |
| HM Courts and Tribunals Service | 20 Days | 1,270 | 60% | 60% |
| Q1 | 20 Days | 286 | 34% | 34% |
| Q2 | 20 Days | 261 | 72% | 72% |
| Q3 | 20 Days | 362 | 80% | 80% |
| Q4 | 20 Days | 361 | 52% | 52% |
| HM Prison and Probation Services | 20 Days | 1,062 | 85% | 85% |
| Q1 | 20 Days | 222 | 87% | 87% |
| Q2 | 20 Days | 257 | 87% | 87% |
| Q3 | 20 Days | 275 | 82% | 82% |
| Q4 | 20 Days | 308 | 83% | 83% |
| Office of the Public Guardian | 20 Days | 34 | 53% | 53% |
| Q1 | 20 Days | 8 | 63% | 63% |
| Q2 | 20 Days | 11 | 82% | 82% |
| Q3 | 20 Days | 4 | 50% | 50% |
| Q4 | 20 Days | 11 | 18% | 18% |
| Criminal Injuries Compensation Authority | 20 Days | 31 | 77% | 77% |
| Q1 | 20 Days | 7 | 71% | 71% |
| Q2 | 20 Days | 11 | 91% | 91% |
| Q3 | 20 Days | 4 | 100% | 100% |
| Q4 | 20 Days | 9 | 56% | 56% |
| Northern Ireland Office | 20 Days | 517 | 84% | 84% |
| Q1 | 20 Days | 141 | 86% | 86% |
| Q2 | 20 Days | 156 | 85% | 85% |
| Q3 | 20 Days | 122 | 87% | 87% |
| Q4 | 20 Days | 98 | 75% | 75% |
| Office of the Advocate General for Scotland | 20 Days | 1 | 100% | 100% |
| Q1 | 20 Days | 0 | N/A | N/A |
| Q2 | 20 Days | 0 | N/A | N/A |
| Q3 | 20 Days | 1 | 100% | 100% |
| Q4 | 20 Days | 0 | N/A | N/A |
| Office of the Leader of the House of Commons | 15 Days | 93 | 86% | 96% |
| Q1 | 15 Days | 23 | 91% | 100% |
| Q2 | 15 Days | 24 | 80% | 92% |
| Q3 | 15 Days | 30 | 80% | 90% |
| Q4 | 15 Days | 16 | 94% | 100% |
| Office of the Leader of the House of Lords | 10 Days | 12 | 100% | 100% |
| Q1 | 20 Days | 3 | 100% | 100% |
| Q2 | 20 Days | 0 | N/A | N/A |
| Q3 | 20 Days | 5 | 100% | 100% |
| Q4 | 20 Days | 4 | 100% | 100% |
| Scotland Office | 20 Days | 105 | 68% | 68% |
| Q1 | 20 Days | 19 | 74% | 74% |
| Q2 | 20 Days | 21 | 95% | 95% |
| Q3 | 20 Days | 23 | 78% | 78% |
| Q4 | 20 Days | 42 | 45% | 45% |
| Wales Office | 15 Days | 45 | 73% | 78% |
| Q1 | 15 Days | 15 | 100% | 100% |
| Q2 | 15 Days | 10 | 100% | 100% |
| Q3 | 15 Days | 5 | 60% | 80% |
| Q4 | 15 Days | 15 | 67% | 67% |