Transparency data

Customer service operations data: February 2017

Data on UK Visas and Immigration customer service operations.


Customer service operations data:February 2017

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This document contains data on the performance against service standards in relation to:

  • performance against service standards in relation to replies to MP letters
  • outstanding out of service standard MP letters
  • performance against service standard for customer complaints and MP’s emails
  • UKVI applicant satisfaction survey results
Published 23 February 2017