Impact assessment

Creating a single housing ombudsman: impact assessment

This publication was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

This document assesses the impact of designating the Independent Housing Ombudsman Limited as the single ombudsman for complaints about social…

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This document assesses the impact of designating the Independent Housing Ombudsman Limited as the single ombudsman for complaints about social housing landlords, and of transferring responsibility for handling complaints about local authority social landlords from the Local Government Ombudsman to the Independent Housing Ombudsman Limited.