Research and analysis

Completing the move to Universal Credit: Completing the move for households previously on Employment and Support Allowance

The fifth in a series of Move to Universal Credit Insights looking at the migration of customers from Employment and Support Allowance to Universal Credit.

From:
Department for Work and Pensions
Published
11 November 2025

Documents

Executive summary

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Completing the move to Universal Credit: Completing the move for households previously on Employment and Support Allowance

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Details

This document outlines the insight we have gathered through our work migrating Employment and Support Allowance customers so far, covering 4 key areas of the customer journey: 

  1. The Migration Notice and reminders. 

  2. Support and contact for customers. 

  3. The Enhanced Support Journey.  

  4. The claim process.

Updates to this page

Published 11 November 2025

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