Research and analysis

Completing the move to Universal Credit: Completing the move for households previously on Employment and Support Allowance

The fifth in a series of Move to Universal Credit Insights looking at the migration of customers from Employment and Support Allowance to Universal Credit.

• From: Department for Work and Pensions
• Published: 11 November 2025
• Last updated: 18 November 2025
  Show all updates

  1. 18 November 2025

     Table 5 has been updated to correct the heading for 'Employment and Support Allowance and Tax Credits'

  2. 11 November 2025

     First published.

Documents

Executive summary

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Completing the move to Universal Credit: Completing the move for households previously on Employment and Support Allowance

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Details

This document outlines the insight we have gathered through our work migrating Employment and Support Allowance customers so far, covering 4 key areas of the customer journey: 

1. The Migration Notice and reminders. 

2. Support and contact for customers. 

3. The Enhanced Support Journey.  

4. The claim process.