Complaints management guidance
Guidance on how complaints are managed and resolved by UK Visas and Immigration, Immigration Enforcement and Border Force.
PDF, 376KB, 34 pages
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This guidance will inform you about how the Home Office deals with complaints effectively and efficiently to improve services.
The document includes information about:
- the complaints management structure
- types of complaints handled
- dealing with complaints
- service complaints
- minor misconduct complaints
- serious/gross misconduct complaints
- special circumstances
- complaints from children
- financial redress