Skip to main content
Guidance

Complaints management guidance

Guidance on how complaints are managed and resolved by UK Visas and Immigration, Immigration Enforcement and Border Force.

Updates to this page

From:
UK Visas and Immigration and Immigration Enforcement
Published:
12 February 2015
Last updated:
5 September 2022
Show all updates

  1. Added accessible version of complaints management guidance.

  2. Updated guidance.

  3. Updated guidance.

  4. First published.

Documents

Complaints management guidance (accessible version)

HTML

Complaints management guidance

PDF, 525 KB, 33 pages

This file may not be suitable for users of assistive technology.

Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guidance will inform you about how the Home Office deals with complaints effectively and efficiently to improve services.

The document includes information about:

  • the complaints management structure
  • types of complaints handled
  • dealing with complaints
  • service complaints
  • minor misconduct complaints
  • serious/gross misconduct complaints
  • special circumstances
  • complaints from children
  • financial redress

Sign up for emails or print this page