Transparency data
Complaints about DWP: financial year 2025 to 2026
Published 25 September 2025
Applies to England, Scotland and Wales
© Crown copyright 2025
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This publication is available at https://www.gov.uk/government/publications/complaints-about-dwp-financial-year-2025-to-2026/complaints-about-dwp-financial-year-2025-to-2026
Number of complaints recorded by DWP businesses from 1 April 2025
| 1 Apr 2025 to 30 Jun 2025 | 1 Apr 2025 to 30 Sep 2025 | 1 Apr 2025 to 31 Dec 2025 | 1 Apr 2025 to 31 Mar 2026 | |
|---|---|---|---|---|
| Total number of recorded complaints | 7,365 |
Number of complaints recorded by the Independent Case Examiner’s (ICE) Office from 1 April 2025
| 1 Apr 2025 to 30 Jun 2026 | 1 Apr 2025 to 30 Sep 2025 | 1 Apr 2025 to 31 Dec 2025 | 1 Apr 2025 to 31 Mar 2026 | |
|---|---|---|---|---|
| Number of DWP complaints received | 2,334 | |||
| Number of DWP complaints accepted for investigation | 585 |