Transparency data
Complaints about DWP: financial year 2022 to 2023
Updated 24 May 2023
Applies to England, Scotland and Wales
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This publication is available at https://www.gov.uk/government/publications/complaints-about-dwp-financial-year-2022-to-2023/complaints-about-dwp-financial-year-2022-to-2023
The DWP operates a single tier complaints process.
DWP businesses: complaints recorded from 1 April 2022
| 1 Apr 2022 to 30 Jun 2022 | 1 Apr 2022 to 30 Sep 2022 | 1 Apr 2022 to 31 Dec 2022 | 1 Apr 2022 to 31 Mar 2023 | |
|---|---|---|---|---|
| Total number of recorded complaints | 4,999 | 10,358 | 15,843 | 22,101 |
Independent Case Examiner (ICE): complaints recorded from 1 April 2022
| 1 Apr 2022 to 30 Jun 2022 | 1 Apr 2022 to 30 Sep 2022 | 1 Apr 2022 to 31 Dec 2022 | 1 Apr 2022 to 31 Mar 2023 | |
|---|---|---|---|---|
| Number of DWP complaints received | 1,138 | 2,378 | 3,328 | 4,732 |
| Number of DWP complaints accepted for investigation | 416 | 759 | 1,166 | 1,630 |