The complainant made a request to the Insolvency Service, for information relating to disqualification of company directors during 2000-2005. The Insolvency Service refused the request on the grounds that compliance would exceed the cost limit as set out at section 12(1) of the Act. The complainant refined his request, but the Commissioner finds that the Insolvency Service correctly applied the cost limit, and to comply even with the refined request would exceed the cost limit. Therefore the Commissioner does not require the Insolvency Service to take any remedial steps. However the Commissioner finds that the Insolvency Service breached section 17(5) in failing to issue a refusal notice within the statutory time limit.
Complaints made against The Insolvency Service for possible breaches of the Freedom of Information Act are reviewed by the Information Commissioner’s Office (ICO). The ICO investigate the complaint and issue a decision notice containing the Information Commissioner’s view on whether the complaint is merited. This decision notice may contain instructions which The Insolvency Service must follow.