A complaint against the Insolvency Service requested a copy of the most recent Individual Insolvency Register (IIR). The IIR is a public register listing all formal individual insolvencies in England and Wales. The Insolvency Service maintains three versions of the IIR: a hard copy version, a free to access online version which can be searched using simple criteria, and a subscription electronic version which can be searched using multiple criteria. In submitting her request the complainant specified a preference to be provided with the IIR in the format of the electronic version which is searchable using multiple criteria. The Insolvency Service refused to fulfill this request on the basis of the exemptions contained at sections 21(1) and 43(2) of the Act. The Commissioner has concluded that the Insolvency Service was entitled to rely on section 21(1) to refuse this request.
Complaints made against The Insolvency Service for possible breaches of the Freedom of Information Act are reviewed by the Information Commissioner’s Office (ICO). The ICO investigate the complaint and issue a decision notice containing the Information Commissioner’s view on whether the complaint is merited. This decision notice may contain instructions which The Insolvency Service must follow.