Guidance

Code Compliance Officer contact details and Supplier helplines

Contact details for the regulated retailers' Code Compliance Officers and their supplier helplines.

Documents

CCO Contact details and Supplier helplines

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Details

Code Compliance Officer (CCO) contact list

If you are a current supplier and would like to contact the relevant CCO regarding any issues covered by the Code, please refer to the list below or the attached document.

Retailer CCO address Email Phone
Aldi Stores Limited Chris Young, Aldi Stores Ltd, Holly Lane, Atherstone, CV9 2SQ CCO@aldi.co.uk 01827 710507
Asda Stores Limited Sarah Dickson, Asda Stores Ltd, Asda House, Southbank, Great Wilson Street, Leeds, L511 5AD gscopqueries@asda.co.uk n/a
Co-operative Group Limited Saleem Chowdhery, Co-operative Group Limited, 1 Angel Square, Manchester, M60 0AG Co-op.Code.Compliance.Officer@coop.co.uk n/a
Iceland Foods Limited Duncan Vaughan, Iceland Foods Limited, Second Avenue, Deeside Industrial Park, Deeside, CH5 2NW Duncan.vaughan@iceland.co.uk 01244 843873
Lidl UK GmbH Sophie Wettlaufer, Lidl UK GmbH, 19 Worple Road, London, SW19 4JS compliance@lidl.co.uk 020 8971 1174
Marks and Spencer plc Max Gillibrand, Marks and Spencer plc, Waterside House, 2nd Floor East 2.12, 35 North Wharf Road, London, W2 1NW gscop@marks-and-spencer.com n/a
J Sainsbury plc Helen Charnley, J Sainsbury plc, 33 Holborn, London, EC1N 2HT CCO@sainsburys.co.uk n/a
Tesco plc David Ward, Tesco plc, Maldon Building, 5 Falcon Way, Shire Park, Welwyn Garden City, AL7 1TW David.s.ward@tesco.com n/a
Waitrose Limited George Leicester-Thackara, Waitrose Limited, 2nd Floor, Jubilee House, Southern Industrial Area, Bracknell, RG12 8YA George.leicester-thackara@waitrose.co.uk n/a
WM Morrisons Supermarkets plc Steven Butts steven.butts@morrisonsplc.co.uk n/a

Supplier helplines

For general queries, including those in relation to invoices or payments, please contact the Supplier helpline for your Retailer.

Retailer Supplier helpline details
Aldi Stores Limited For general queries, including those in relation to invoices or payments, please contact the supplier helpline: supplier.management@aldi.co.uk
Asda Stores Limited Asda has a central supplier help desk to resolve any supplier issues as soon as practicably possible. Please contact the Supplier Help desk on 0843 299 0019. Details are also available on the Asda Supplier Website.
Co-operative Group Limited Telephone: 0330 0417702 Email: Supplierdisputeshelpdesk@coop.co.uk
Iceland Foods Limited For queries on invoices or payments telephone 01244 842975 Or email payments.support@iceland.co.uk
Lidl UK GmbH For queries on invoices or payments, please refer to the merchant ledger email address indicated on all debit notes. Alternatively, this email address can be found in the document “Depot Contact & Invoicing Information”, which is part of the on-boarding email sent by Lidl to all new suppliers. Please contact Lidl Buying if you require this information to be re-sent.
Marks and Spencer plc see attached document for relevant contact details
J Sainsbury Sainsbury’s Supplier Queries Team deals with queries from suppliers relating to goods or services payments. You can contact them by calling 0345 603 6287 or emailing Supplier.Queries@sainsburys.co.uk. Sainsbury’s also has a number of helplines to support suppliers on a range of other day-to-day queries. A full list of these are available on the “Useful Contacts” page on www.togetherwithsainsburys.co.uk. If you have not registered on this portal, you can do so by clicking on “register” at the top right-hand side of the page in the link provided.
Tesco plc For any supplier queries, please contact Tesco’s Supplier Support Helpline 01707 918777
Waitrose Limited For queries on invoices or payments, suppliers can contact Waitrose’s Financial Processing Department: Phone - 0345 6100 333 Email - financialprocessing@partnershipservices.co.uk
WM Morrisons Supermarkets plc Accounts Payable Helpdesk – telephone 0845 611 5700 and email is aphelpdesk@morrisonsplc.co.uk
Published 20 September 2018