Correspondence
CMA letter to NatWest on a breach of the Retail Banking Order
Letter to NatWest Group about its non-compliance with Article 20 of the Retail Banking Market Investigation Order 2017, relating to Transaction Histories.
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The CMA wrote to NatWest Group regarding a breach of Article 20 of the Order. NatWest Group breached the Order through failing to send Transaction Histories to 903 customers of its former brand Bó. NatWest Group has taken steps to end the breach, to prevent a recurrence, and to put things right for affected former customers.
Published 22 June 2021