Civil Service Learning: our pick of the best
Published 2 October 2015
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This publication is available at https://www.gov.uk/government/publications/civil-service-learning-most-popular-courses/civil-service-learning-our-pick-of-the-best-courses
Our best learning across a range of useful topics:
Essential skills
Communicating with customers: Develop your communication skills in writing, on the phone and in person (for AA-SEO)
Good complaint handling: Handle complaints positively and effectively
Drafting complex documents: Plan and co-ordinate clear, well-structured documents (1 day)
Working with ministers - a practical handbook on advising, briefing & drafting: Work successfully with ministers
Government priorities
Managing contractors: Get to grips with the principles of managing suppliers (1 day)
Running small projects: Effectively lead and deliver smaller projects (1 day)
Unconscious bias: Practice techniques to overcome bias and be more inclusive (half day)
Internet tools for civil servants: Use internet tools to develop your digital skills and productivity
Economics for policy advisors: Understand the economic impact of your policy area (for grades 6&7) (3 days)
Leadership and management
Communicating with confidence – managers’ toolkit: Improve your confidence when engaging with colleagues
G6/7 Change leaders: Inspire and engage others when leading change (1 day)
SCS Change leaders: Inspire and engage others when leading change (1 day)
Constructive conversations: Address performance issues positively and successfully (for EO to SEO) (1 day)
Neuroscience of leadership - masterclass: Get the most from your brain to perform at your best (for grade 7 to SCS) (1 day)
Leading with impact: Leadership development programme for SEOs (5 days over 4 months)
Leading with purpose: Leadership development programme for grades 6&7 (9 days over 9 months)