The Civil Legal Advice 2018 Discrimination Contract covers remote advice in the categories of Discrimination only.
The Civil Legal Advice 2018 Discrimination Contract consists of the:
- Standard terms
- Contract for Signature
- Further documents
The Standard Terms govern the commercial relationship between the Legal Aid Agency (LAA) and provider.
This sets out the rules for providing and being paid for CLA Discrimination contract work. It’s divided into the provisions of general application (sections 1 to 8) and category specific rules for the category of law (sections 9). Separate provisions apply to controlled work (sections 5 and 6) and licensed work (sections 7 and 8).
Draft sample contract for signature
The contract for signature gives effect to the CLA 2018 Discrimination contract as a whole. Use the sample contract for signature for illustration as they vary between providers.
Key Performance Indicators (KPIs)
LAA sets out contractually enforceable measures (KPIs) by which we monitor performance. The document explains the consequences of breaching KPIs.
###Other contract annexes
|Cases, fixed fees and hourly rates
||Sets out the fixed fees and hourly rate paid for controlled work in accordance with the provider’s tender bid under the Civil Legal Advice 2018 Contract.
|Payments, disbursements claims
||Explains how the provider will invoice and be paid for controlled work under the Civil Legal Advice 2018 Contract.
|Information Technology (IT)
||Outlines requirements for IT resources the provider must cover, including data security requirements and business continuity.
||Contains obligations to provide complaints policy and procedures for clients to use.
||Explains our requirements for handling unreasonable client behaviour.
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