Guidance

Civil Legal Advice Contract 2018 and the 2018 Civil Legal Advice Discrimination Contract

CLA contract documents for providers of remote legal advice in family, housing, debt, and discrimination.

Documents

Civil Legal Advice 2018: Standard Terms

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Civil Legal Advice 2018: Contract for Signature

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Annex 1: Civil Legal Advice 2018: Specification

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Annex 2: Civil Legal Advice 2018 - Cases, Fixed Fees and Hourly Rates

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Annex 3: Civil Legal Advice 2018 - Payments and Disbursements

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Annex 4: Civil Legal Advice 2018 - IT requirements, CMS, and Business Continuity

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Annex 5: Civil Legal Advice 2018 - Key Performance Indicators

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Annex 6: Civil Legal Advice 2018 - Complaints

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Annex 7: Civil Legal Advice 2018 - Unacceptable Behaviour

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Civil Legal Advice (Discrimination) 2018: Standard Terms

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Civil Legal Advice (Discrimination) 2018: Contract for Signature

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Civil Legal Advice (Discrimination) 2018: Annex 1 - Specification

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Civil Legal Advice (Discrimination) 2018: Annex 2 - Cases, Fixed Fees, and Hourly Rates

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Civil Legal Advice (Discrimination) 2018: Annex 3 - Payments and Disbursements

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Civil Legal Advice (Discrimination) 2018: Annex 4 - IT Requirements, CMS, and Business Continuity

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Civil Legal Advice (Discrimination) 2018: Annex 5 - Key Performance Indicators

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Civil Legal Advice (Discrimination) 2018: Annex 6 - Complaints

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Civil Legal Advice (Discrimination) 2018: Annex 7 - Unacceptable Behaviour

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Civil Legal Advice (Discrimination) - Supervisor Standard and Declaration Form (Sept. 17)

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Details

These contracts cover remote advice in the categories of:

  • family
  • housing and debt
  • discrimination law
  • face-to-face services in discrimination law only.

Providers may only carry out licensed work in the discrimination categories.

The Civil Legal Advice contract 2018 and the 2018 Civil Legal Advice Discrimination Contract consists of the:

  • standard terms
  • specification
  • contract for signature
  • further documents.

Standard terms

Standard terms govern the commercial relationship between Legal Aid Agency (LAA) and the provider.

Specification

This sets out the rules for providing and being paid for CLA related contract work. It’s divided into provisions of general application (Section 1 to 8) and category specific rules and payment schemes for the categories of law (Section 9 onwards, as applicable).

Separate provisions apply to controlled work (sections 5 and 6) and licensed work (sections 7 and 8). The licensed work section is only relevant for contracts in the discrimination categories.

Contract for signature

The contract for signature is the document which gives effect to the contract as a whole. Use the sample contract for signature for illustration as contents vary between providers.

Key performance indicators (KPIs)

The LAA sets out contractually enforceable measures (KPIs) by which we monitor performance. The document explains the consequences of breaching KPIs.

Other contract annexes:

Cases and hourly rates

Sets out the types of work the provider is authorised to carry out under their CLA 2018 contract and the 2018 CLA Discrimination Contract, including the categories of law covered. Also gives hourly rate paid for controlled work in accordance with the provider’s tender bid.

Payments, disbursements and reviewing your claims for payment

Explains how the provider will invoice and be paid for controlled work under the CLA contract 2018 and the 2018 CLA Discrimination Contract.

Information technology (IT)

Outlines requirements for IT resources the provider must cover, including data security requirements and business continuity.

Complaints

Contains obligations to provide complaints policy and procedures for clients to use.

Published 10 September 2018