Civil Legal Advice Contract 2018 and the 2018 Civil Legal Advice Discrimination Contract
CLA contract documents for providers of remote legal advice in family, housing, debt, discrimination, and education
Updates to this page
- From:
- Legal Aid Agency
- Published:
- 10 September 2018
- Last updated:
-
4 January 2021
Show all updates
-
EU exit updates made to: Civil Legal Advice 2018 contract standard terms and specification, Civil Legal Advice 2018 discrimination standard terms and specification, and Civil Legal Advice 2018 education standard terms and specification.
-
Table of Amendments (1 December 2020) published.
-
update of documents
-
Civil Legal Aid 2018 Education and Discrimination contract documentation published.
-
Publication of table of contract amendments and supervisor forms for education and discrimination categories.
-
First published.
-
Applies to England and Wales
Documents
Table of Amendments to Civil Legal Aid 2018 Contract - New Education Contracts From September 2019
PDF, 794 KB, 22 pages
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Table of Amendments to Civil Legal Aid (Discrimination) 2018 Contract - New Discrimination Contracts From September 2019
PDF, 758 KB, 16 pages
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Civil Legal Advice 2018: Contract for Signature
PDF, 201 KB, 5 pages
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Civil Legal Advice 2018: Standard Terms (1 January 2021)
PDF, 713 KB, 93 pages
Annex 1: Civil Legal Advice 2018 Specification (30 September 2022)
PDF, 682 KB, 81 pages
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Annex 2: Civil Legal Advice 2018 - Cases, Fixed Fees and Hourly Rates
PDF, 250 KB, 2 pages
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Annex 3: Civil Legal Advice 2018 - Payments and Disbursements
PDF, 320 KB, 7 pages
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Annex 4: Civil Legal Advice 2018 - IT requirements, CMS, and Business Continuity
PDF, 749 KB, 18 pages
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Annex 5: Civil Legal Advice 2018 - Key Performance Indicators
PDF, 295 KB, 5 pages
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Annex 6: Civil Legal Advice 2018 - Complaints
PDF, 311 KB, 13 pages
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Annex 7: Civil Legal Advice 2018 - Unacceptable Behaviour
PDF, 385 KB, 9 pages
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Civil Legal Advice (Discrimination) 2018: Contract for Signature
PDF, 189 KB, 5 pages
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Civil Legal Advice (Discrimination) 2018: Standard Terms (1 January 2021)
PDF, 730 KB, 93 pages
Civil Legal Advice (Discrimination) 2018: Annex 1- Specification (1 January 2021)
PDF, 612 KB, 67 pages
Civil Legal Advice (Discrimination) 2018: Annex 2 - Cases, Fixed Fees, and Hourly Rates
PDF, 244 KB, 1 page
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Civil Legal Advice (Discrimination) 2018: Annex 3 - Payments and Disbursements
PDF, 323 KB, 7 pages
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Civil Legal Advice (Discrimination) 2018: Annex 4 - IT Requirements, CMS, and Business Continuity
PDF, 752 KB, 18 pages
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Civil Legal Advice (Discrimination) 2018: Annex 5 - Key Performance Indicators
PDF, 278 KB, 4 pages
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Civil Legal Advice (Discrimination) 2018: Annex 6 - Complaints
PDF, 315 KB, 13 pages
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Civil Legal Advice (Discrimination) 2018: Annex 7 - Unacceptable Behaviour
PDF, 387 KB, 8 pages
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Civil Legal Advice (Discrimination) - Supervisor Standard and Declaration Form
MS Word Document, 49.7 KB
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Civil Legal Aid (Education) 2018: Contract for Signature
PDF, 188 KB, 5 pages
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Civil Legal Aid (Education) 2018: Standard Terms
PDF, 1.02 MB, 93 pages
Civil Legal Aid (Education) 2018: Annex 1- Specification (1 January 2021)
PDF, 375 KB, 47 pages
Civil Legal Aid (Education) 2018: Annex 2 – Cases, Fixed Fee and Hourly Rates
PDF, 231 KB, 1 page
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Civil Legal Aid (Education) 2018: Annex 3 – Payments and Disbursements
PDF, 318 KB, 7 pages
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Civil Legal Aid (Education) 2018: Annex 4 – IT Requirements, CMS, and Business Continuity
PDF, 750 KB, 18 pages
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Civil Legal Aid (Education) 2018: Annex 5 – KPIs
PDF, 274 KB, 3 pages
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Civil Legal Aid (Education) 2018: Annex 6 – Complaints
PDF, 312 KB, 13 pages
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Civil Legal Aid (Education) 2018: Annex 7 – Unacceptable Behaviour
PDF, 390 KB, 9 pages
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Civil Legal Advice (Education) - Supervisor Standard and Declaration Form
MS Word Document, 47.9 KB
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Civil Legal Aid (Discrimination) 2018 (as amended): Contract for Signature
PDF, 189 KB, 5 pages
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Civil Legal Aid (Discrimination) 2018 (as amended): Standard Terms (1 January 2021)
PDF, 740 KB, 93 pages
Civil Legal Aid (Discrimination) 2018 (as amended): Annex 2 – Cases, Fixed Fee and Hourly Rates
PDF, 244 KB, 1 page
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Civil Legal Aid (Discrimination) 2018 (as amended): Annex 3 – Payments and Disbursements
PDF, 324 KB, 7 pages
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Civil Legal Aid (Discrimination) 2018 (as amended): Annex 4 – IT Requirements, CMS, and business continuity
PDF, 753 KB, 18 pages
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Civil Legal Aid (Discrimination) 2018 (as amended): Annex 5 – KPIs
PDF, 279 KB, 4 pages
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Civil Legal Aid (Discrimination) 2018 (as amended): Annex 6 – Complaints
PDF, 316 KB, 13 pages
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Civil Legal Aid (Discrimination) 2018 (as amended): Annex 7 – Unacceptable Behaviour
PDF, 391 KB, 9 pages
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Details
These contracts cover remote advice in the categories of:
- family
- housing and debt
- discrimination law
- education.
The Civil Legal Advice contract 2018 and the 2018 Civil Legal Advice Discrimination Contract consists of the:
- standard terms
- specification
- contract for signature
- further documents.
Standard terms
Standard terms govern the commercial relationship between Legal Aid Agency (LAA) and the provider.
Specification
This sets out the rules for providing and being paid for CLA related contract work. It’s divided into provisions of general application (Section 1 to 8) and category specific rules and payment schemes for the categories of law (Section 9 onwards, as applicable).
Separate provisions apply to controlled work (sections 5 and 6) and licensed work (sections 7 and 8). The licensed work section is only relevant for contracts in the discrimination categories.
Contract for signature
The contract for signature is the document which gives effect to the contract as a whole. Use the sample contract for signature for illustration as contents vary between providers.
Key performance indicators (KPIs)
The LAA sets out contractually enforceable measures (KPIs) by which we monitor performance. The document explains the consequences of breaching KPIs.
Other contract annexes:
Cases and hourly rates
Sets out the types of work the provider is authorised to carry out under their CLA 2018 contract and the 2018 CLA Discrimination Contract, including the categories of law covered. Also gives hourly rate paid for controlled work in accordance with the provider’s tender bid.
Payments, disbursements and reviewing your claims for payment
Explains how the provider will invoice and be paid for controlled work under the CLA contract 2018 and the 2018 CLA Discrimination Contract.
Information technology (IT)
Outlines requirements for IT resources the provider must cover, including data security requirements and business continuity.
Complaints
Contains obligations to provide complaints policy and procedures for clients to use.