These contracts cover remote advice in the categories of:
- housing and debt
- discrimination law
- face-to-face services in discrimination law only.
Providers may only carry out licensed work in the discrimination categories.
The Civil Legal Advice contract 2018 and the 2018 Civil Legal Advice Discrimination Contract consists of the:
- standard terms
- contract for signature
- further documents.
Standard terms govern the commercial relationship between Legal Aid Agency (LAA) and the provider.
This sets out the rules for providing and being paid for CLA related contract work. It’s divided into provisions of general application (Section 1 to 8) and category specific rules and payment schemes for the categories of law (Section 9 onwards, as applicable).
Separate provisions apply to controlled work (sections 5 and 6) and licensed work (sections 7 and 8). The licensed work section is only relevant for contracts in the discrimination categories.
Contract for signature
The contract for signature is the document which gives effect to the contract as a whole. Use the sample contract for signature for illustration as contents vary between providers.
Key performance indicators (KPIs)
The LAA sets out contractually enforceable measures (KPIs) by which we monitor performance. The document explains the consequences of breaching KPIs.
Other contract annexes:
Cases and hourly rates
Sets out the types of work the provider is authorised to carry out under their CLA 2018 contract and the 2018 CLA Discrimination Contract, including the categories of law covered. Also gives hourly rate paid for controlled work in accordance with the provider’s tender bid.
Payments, disbursements and reviewing your claims for payment
Explains how the provider will invoice and be paid for controlled work under the CLA contract 2018 and the 2018 CLA Discrimination Contract.
Information technology (IT)
Outlines requirements for IT resources the provider must cover, including data security requirements and business continuity.
Contains obligations to provide complaints policy and procedures for clients to use.