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Tax credits: if you think a decision is wrong (WTC/AP)

Use the online form service to ask for a Child Tax Credit or Working Tax Credit decision to be looked at again.

Updates to this page

From:
HM Revenue & Customs
Published:
8 July 2014
Last updated:
17 April 2025
Show all updates

  1. The online form has been added.

  2. The online form has been removed due to tax credits ending on 5 April 2025.

  3. A new version of the postal forms for English and Welsh have been added for the 2023 to 2024 tax year.

  4. A new version of the postal forms for English and Welsh have been added for the 2020 to 2021 tax year.

  5. A new version of the postal forms for English and Welsh have been added for the 2019 to 2020 tax year

  6. The latest English and Welsh versions of form WTC/AP has been added to this page.

  7. Rates, allowances and duties have been updated for the tax year 2018 to 2019.

  8. The postcode has been updated to BX9 1ER.

  9. English and Welsh versions of form WTC/AP for 2017 to 2018 has been added to this page.

  10. The latest version of form WTC/AP has been added to this page.

  11. An online forms service is now available.

  12. The latest version of form WTC/AP has been added to this page.

  13. The 2015 to 2016 form has been added to this page.

  14. First published.

Documents

Disagree with a tax credits decision online

http://www.tax.service.gov.uk/digital-forms/form/tax-credits-if-you-think-a-decision-is-wrong/draft/guide

Disagree with a tax credits decision made after 6 April 2014 by post

Ref: WTC/AP

PDF, 944 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Disagree with a tax credits decision made before 6 April 2014 by post

Ref: WTC/AP

PDF, 725 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

If you think a Child Tax Credit or Working Tax Credit decision or penalty is wrong, you can ask the Tax Credit Office to look at it again.

You usually need to make your request within 30 days of the original decision.

You’ll need to sign in to use this service. If you do not already have sign in details, you’ll be able to create them.

If you use the online form, you’ll get a reference number that you can use to track the progress of your form.

You’ll need:

  • the date of the decision you want us to look at
  • details of why you want us to look at it
  • the date you asked us to reconsider a decision about Child Benefit or Guardian’s Allowance

If you have a representative helping you with your request, you’ll also need their name and address.

Send a postal form

You can ask HMRC to reconsider a decision by printing one of the postal forms, filling it in by hand and posting it to HMRC.

You need to send the postal form to:

HMRC
Preston
BX9 1ER

Sign up for emails or print this page

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