If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This report uses survey data to look at how tax credit and Child Benefit customers contact and would prefer to contact HM Revenue and Customs. It also looks at whether these customers have access to the internet.