Research and analysis

Channels of communication: usage and preferences among tax credit customers

Research into the way HM Revenue and Customs communicates with tax credit and Child Benefit customers.

Document

Channels of communication: usage and preferences among tax credit customers

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Details

This report uses survey data to look at how tax credit and Child Benefit customers contact and would prefer to contact HM Revenue and Customs. It also looks at whether these customers have access to the internet.

Published 3 September 2013