The strategy sets out how we will create an organisation that focuses on our customers, and learns.
Encouraging and empowering staff to seek out, support and implement improvements to the way the Cabinet Office operates will bring substantial benefits in terms of the quality, cost-effectiveness and impact of its work.
The Government approved a Continuous Improvement Strategy for all central government departments last year, mandating them to introduce and embed Continuous Improvement principles. Continuous Improvement is a key aspect of the Civil Service Reform Plan.
The Cabinet Office’s Continuous Improvement Strategy sets out how, using proven techniques from across the public and private sectors, we will create an organisation that focuses on our customers, and learns, so that we systematically capitalise on the lessons of success and failure to improve our performance month-on-month and year-on-year.
The aims of the Cabinet Office’s Continuous Improvement Strategy are to:
- Strengthen our collective ability to learn and to reap and apply the benefits of that learning, making available tools and materials that will help staff use continuous improvement in their work, and building challenge and feedback mechanisms into approvals and review processes;
- Create an environment in which continuous improvement is a significant and growing influence on our work, so that over time it becomes an integral and indispensable part of it;
- Deliver measurable benefits in terms of efficiency; and
- Improve our effectiveness in achieving our strategic objectives.