Transparency data
Definitions: BIST digital service performance indicators
Published 6 October 2026
© Crown copyright 2026
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This publication is available at https://www.gov.uk/government/publications/bist-digital-service-performance-indicators/definitions-bist-digital-service-performance-indicators
1. Transaction definitions
| Service name | Transactional | Transaction definition | Transaction data source |
|---|---|---|---|
| Business Academy | Transactional | Number of users who registered for an event | Back-end |
| Buy From the UK | Transactional | Number of contact form submissions | Back-end |
| Expand Your Business (EYB) | Transactional | Number of registered users | Back-end |
| Investment Support Directory | Transactional | Number of contact form submissions | Back-end |
| Learn to Export (LTE) | Informational | Number of sessions that last more than 1 minute on Learn to Export articles | GA4 |
| Make an Export Plan | Informational | Number of sessions where an Export Plan section is completed | GA4 |
| Where to Export | Informational | Number of sessions where the ‘Add market’ button is selected | GA4 |
| BIST Assist | Informational | Number of unique chats initiated | Back-end |
| Data Hub | Transactional | Number of interactions submitted | Back-end |
| Data Workspace | Informational | Number of sessions where a tool has been launched, visualisation viewed or dataset viewed | GA4 |
| Strategic Companies Insight Tool (SCIT) | Transactional | Number of engagements added | Back-end |
| Apply for a licence to provide sanctioned trade services (LSTS) | Transactional | Number of licence applications submitted | Back-end |
| Check How to Export Goods (CHEG) | Informational | Number of sessions to the product summary pages | GA4 |
| Check International Trade Barriers (CITB) | Informational | Number of sessions to a barrier information page | GA4 |
| Check when large businesses pay their suppliers (Prompt Payments) (PP) | Transactional | Number of reports submitted | Back-end |
| Digital Market Access Service (DMAS) | Transactional | Number of ‘report a barrier’ form submissions | Back-end |
| Find Business Regulation (FBR) | Informational | Number of sessions resulting in external clicks to regulatory information | GA4 |
| Import Case Management System (ICMS2) | Transactional | Number of licence applications submitted | Back-end |
| Licensing for International Trade and Exports (LITE) | Transactional | Number of licence applications submitted (not including edits) | Back-end |
| Regulated Professions Register (RPR) | Informational | Number of sessions that land on Regulatory Authority, Chartered Body and Professions detail pages | GA4 |
| Report a Breach (RaB) | Transactional | Number of reports submitted | Back-end |
| Report a Trade Barrier (RATB) | Transactional | Number of barriers reported | Back-end |
| Shared Parental Leave Tools (SPL) | Informational | Number of sessions with a planner completion | GA4 |
| Subsidy Transparency Service (STS) | Informational | Number of sessions with a view of an award or scheme, or download of search results (Public site) | GA4 |
2. Completion rate definitions
| Service name | Transactional | Completion rate definition | Completion rate data source |
|---|---|---|---|
| Business Academy | Transactional | Percentage of users starting the form who complete the registration process | GA4 |
| Buy From the UK | Transactional | Percentage of sessions where users who started a Buy from the UK contact form that viewed the success page | GA4 |
| Expand Your Business (EYB) | Transactional | Percentage of sessions where users clicked signup and viewed the email verification confirmation page | GA4 |
| Investment Support Directory | Transactional | Percentage of sessions where users who started the contact form viewed the success page | GA4 |
| Learn to Export (LTE) | Informational | Percentage of sessions that lasted 1 minute or more | GA4 |
| Make an Export Plan | Informational | Percentage of sessions where “section complete” button is clicked | GA4 |
| Where to Export | Informational | Percentage of sessions with an interaction with the ‘Add market’ button | GA4 |
| BIST Assist | Informational | Percentage of sessions with a chat | GA4 |
| Data Hub | Transactional | Percentage of sessions where a user has submitted an interaction | GA4 |
| Data Workspace | Informational | Percentage of sessions where a user has viewed a visualisation, viewed a dataset or launched a tool | GA4 |
| Apply for a licence to provide sanctioned trade services (LSTS) | Transactional | Percentage of sessions with a started application that result in a submission | GA4 |
| Check How to Export Goods (CHEG) | Informational | Percentage of sessions where a user has viewed a product page | GA4 |
| Check International Trade Barriers (CITB) | Informational | Percentage of sessions where an individual barrier page was viewed | GA4 |
| Check when large businesses pay their suppliers (Prompt Payments) (PP) | Transactional | Percentage of sessions with a report submitted | GA4 |
| Digital Market Access Service (DMAS) | Transactional | Percentage barriers started by a user that result in a reported barrier | GA4 |
| Find Business Regulation (FBR) | Informational | Percentage of sessions with an outbound link click | GA4 |
| Import Case Management System (ICMS2) | Transactional | Percentage of applications started that result in a submission | GA4 |
| Licensing for International Trade and Exports (LITE) | Transactional | Percentage of applications started that result in a submission (not including edits) | Back-end |
| Regulated Professions Register (RPR) | Informational | Percentage of sessions reaching a regulator or professions page | GA4 |
| Report a Breach (RaB) | Transactional | Percentage of sessions with a started form that result in a submission | GA4 |
| Report a Trade Barrier (RATB) | Transactional | Percentage of sessions with a started form that result in a barrier submission | GA4 |
| Shared Parental Leave Tools (SPL) | Informational | Percentage of sessions with a planner completion | GA4 |
| Subsidy Transparency Service (STS) | Informational | Percentage of sessions with a view of an award or scheme, or download of search results (Public site) | GA4 |
3. User satisfaction definitions
| Service name | Satisfaction measure definition |
|---|---|
| Business Academy | The percentage of responses on Export Academy where users rated their satisfaction with the Export Academy event booking process as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Buy From the UK | The percentage of responses on Buy from the UK where users rated their satisfaction with the contact a company process as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Expand Your Business (EYB) | The percentage of responses on Expand your Business where users rated their satisfaction with the profile creation process as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Export Opportunities | The percentage of responses on Export Opportunities where users rated their satisfaction with expressing an interest on a BIST posted opportunity as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Find a Buyer | The percentage of responses on Find a Buyer where users rated their satisfaction with the profile creation process as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Investment Opportunities | The percentage of responses on Investment Opportunities where users rated their satisfaction with the licence application process as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Investment Support Directory | The percentage of responses on Investment Support Directory where users rated their satisfaction with the licence application process as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Learn to Export (LTE) | The percentage of responses on Learn to Export where users rated their satisfaction with an article as ‘Satisfied’ (4) or ‘Very Satisfied’ (5) |
| Make an Export Plan | The percentage of responses on Make an Export Plan where users rated their satisfaction creating an export plan as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Where to Export | The percentage of responses on Where to Export where users rated their satisfaction with the service as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Data Hub | The percentage of responses on Data Hub where users rated their satisfaction with submitting an interaction as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Data Workspace | The percentage of responses on Data Workspace where users rated their satisfaction with using a tool as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Strategic Companies Insight Tool (SCIT) | The percentage of responses on SCIT where users rated their satisfaction with adding an engagement as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Check when large businesses pay their suppliers (Prompt Payments) (PP) | The percentage of responses on Prompt Payments where users rated their satisfaction with the submitting a payment report process as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Digital Market Access Service (DMAS) | The percentage of responses on DMAS where users rated their satisfaction with the report a barrier process as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Import Case Management System (ICMS2) | The percentage of responses on ICMS2 where users rated their satisfaction with the licence application process as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Licensing for International Trade and Exports (LITE) | The percentage of responses on LITE (External) where users rated their satisfaction with submitting an application (or an edit to an application) as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
| Report a Breach (RaB) | The percentage of responses on RaB where users rated their satisfaction with the breach submission process as ‘Satisfied’ (4) or ‘Very satisfied’ (5) |
4. Service types
| Service name | Service type | Business, Government or Citizen | Voluntary | Authenticated | GOV.UK url |
|---|---|---|---|---|---|
| Business Academy | Transactional | Business | Voluntary | Authenticated | https://www.business.gov.uk/business-academy/ |
| Buy From the UK | Transactional | Business | Voluntary | Non-authenticated | https://www.business.gov.uk/invest-in-uk/buy-from-the-uk/ |
| Campaign sites | Informational | Business | Voluntary | Non-authenticated | Various (business.gov.uk/campaign/…) |
| Digital Self-serve | Informational | Business | Voluntary | Non-authenticated | https://www.business.gov.uk/export-from-uk/ |
| Expand Your Business (EYB) | Transactional | Business | Voluntary | Authenticated | https://www.business.gov.uk/invest-in-uk/expand-your-business-in-the-uk/ |
| Export Opportunities | Transactional | Business | Voluntary | Non-authenticated | https://www.business.gov.uk/export-opportunities |
| Find a Buyer | Transactional | Business | Voluntary | Authenticated | https://www.business.gov.uk/export-from-uk/find-a-buyer |
| Investment Opportunities | Transactional | Business | Voluntary | Authenticated | Various (business.gov.uk/invest-in-uk/…) |
| Investment Support Directory | Transactional | Business | Voluntary | Non-authenticated | https://www.business.gov.uk/invest-in-uk/investment-support-directory/ |
| Kings Award for Enterprise (KAE) | Transactional | Business | Voluntary | Authenticated | https://www.gov.uk/kings-awards-for-enterprise/how-to-apply |
| Learn to Export (LTE) | Informational | Business | Voluntary | Authenticated | https://www.business.gov.uk/export-from-uk/learn/categories/ |
| Make an Export Plan | Informational | Business | Voluntary | Authenticated | https://www.business.gov.uk/export-plan |
| Market guides | Informational | Business | Voluntary | Non-authenticated | https://www.business.gov.uk/export-from-uk/markets/ |
| Where to Export | Informational | Business | Voluntary | Authenticated | https://www.business.gov.uk/where-to-export/ |
| BIST Assist | Informational | Government | Voluntary | Authenticated | https://redbox.prod.uktrade.digital/ |
| Data Hub | Transactional | Government | Voluntary | Authenticated | https://datahub.trade.gov.uk/ |
| Data Workspace | Informational | Government | Voluntary | Authenticated | https://data.trade.gov.uk/ |
| Strategic Companies Insight Tool (SCIT) | Transactional | Government | Voluntary | Authenticated | https://scit.prod.uktrade.digital/ |
| Tariff Application Platform (TAP) | Transactional | Government | Compulsory | Authenticated | https://www.manage-trade-tariffs.trade.gov.uk/ |
| Apply for a licence to provide sanctioned trade services (LSTS) | Transactional | Business | Voluntary | Authenticated | https://www.gov.uk/guidance/apply-for-a-licence-to-provide-sanctioned-trade-services |
| Check How to Export Goods (CHEG) | Informational | Business | Voluntary | Non-authenticated | https://www.check-duties-customs-exporting-goods.service.gov.uk/selectdest |
| Check International Trade Barriers (CITB) | Informational | Business | Voluntary | Non-authenticated | https://www.check-international-trade-barriers.service.gov.uk/ |
| Check when large businesses pay their suppliers (Prompt Payments) (PP) | Transactional | Business | Compulsory | Authenticated | https://www.gov.uk/check-when-businesses-pay-invoices |
| Crisis Forms | Transactional | Business | Voluntary | Non-authenticated | Various |
| Digital Market Access Service (DMAS) | Transactional | Government | Voluntary | Authenticated | https://market-access.trade.gov.uk/ |
| Export Support Service (ESS) | Transactional | Business | Voluntary | Authenticated | https://www.gov.uk/get-help-export-query |
| Find Business Regulation (FBR) | Informational | Business | Voluntary | Non-authenticated | https://find-business-regulations.private-beta.service.trade.gov.uk/ |
| Import Case Management System (ICMS2) | Transactional | Business | Compulsory | Authenticated | https://apply-for-an-export-certificate.service.gov.uk/login-start/ |
| Licensing for International Trade and Exports (LITE) | Transactional | Business | Compulsory | Authenticated | https://apply-for-a-standard-individual-export-licence.service.gov.uk/ |
| Off SPIRE Operating Model (OSOM) | Informational | Government | Voluntary | Authenticated | NA |
| Regulated Professions Register (RPR) | Informational | Citizen | Voluntary | Non-authenticated | https://www.regulated-professions.service.gov.uk/professions/search |
| Report a Breach (RaB) | Transactional | Business | Voluntary | Non-authenticated | https://report-breach-trade-sanctions.service.gov.uk/report/task-list |
| Report a Trade Barrier (RATB) | Transactional | Business | Voluntary | Non-authenticated | https://www.business.gov.uk/report-trade-barrier/report/about/ |
| Shared Parental Leave Tools (SPL) | Informational | Citizen | Voluntary | Non-authenticated | https://www.gov.uk/plan-shared-parental-leave-pay |
| Subsidy Transparency Service (STS) | Informational | Business | Voluntary | Non-authenticated | https://searchforuksubsidies.beis.gov.uk/ |
| Trade Remedies Service (TRS) | Transactional | Business | Voluntary | Non-authenticated | https://www.trade-remedies.service.gov.uk |