AtW MHSS Live Running Memo 06
Updated 25 July 2025
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To: Access to Work (AtW) Mental Health Support Service (MHSS) Providers
From: Access to Work Live Running Policy Team
Subject: Revisions to the Access to Work Mental Health Support Service Provider Guidance Chapter 4 and Annexes A, C, D, E, F & H
Action: For information
Timing: Immediate
Background
Changes have been made to the Access to Work Mental Health Support Service Provider Guidance chapter 4 to remove Special Customer Records (SCR) and to update MAPPA instructions.
The Annexes have been updated to include page numbering.
Summary and action
You and your supply chain partners should familiarise yourself with these revisions as soon as possible.
Further Information
All enquiries on this memo should be raised with your Performance Manager in the first instance. They will endeavour to provide you with an answer as soon as possible.
Queries relating to the Provider Guidance should be directed to the Access to Work Provider Guidance Policy inbox: atwproviderguidance.policy@dwp.gov.uk
If your enquiry is of a Commercial nature, please use the messaging facility on Jaggaer.