Access to Work Holistic Assessments live running memo 14
Updated 29 July 2026
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To: Access to Work Holistic Assessments Providers
From: Access to Work Live Running Team
Subject: Revisions to the Access to Work Holistic Assessments Provider Guidance
Action: For information and Action
Timing: Immediate
Background
This is to inform you that the Access to Work Live Running Team (DCBS) have carried out a routine review of the Access to Work Holistic Assessment Provider Guidance which is now published online via the GOV.UK website.
These revisions are to improve the Provider Guidance and includes suggestions made and agreed by all internal stakeholders.
Please see below table with changes
| Chapter/Para Number | Section | Changes made |
|---|---|---|
| Chapter 2 para 2.14 | Referrals from DWP Access to Work Case Manager | Please note added: Upon submission of any HA report to DWP you will receive an automated response which is specifically for external customers/stakeholders only. Please ignore and delete the auto response. |
| Chapter 2 Para 2.18 | MAPPA | Please note added: should a MAPPAJ form need to be shared with you, your KPI’s won’t be affected. |
| Chapter 2 Para 2.27 | MAPPA | Updated contact your internal MAPPA |
| Chapter 2 Para 2.40 | Identity check | Added brackets AtW is not prescriptive about how you collect the required signatures, and an electronic signature (including email) |
| Chapter 4 Para 4.02 | Standards | Correcting a spelling mistake and rewording paragraph |
| Chapter 4 Paragraph 4.08 | Standards | Paragraph reformatted now divided in bullet points |
| Chapter 4 Para 4.08 | Standards | Added Please Note: Upon submission of any HA report to DWP you will receive an automated response which is specifically for external customers/stakeholders only. Please ignore and delete the auto response. |
| Chapter 5 Para 5.27 to 5.28 | PRaP | Updated PRaP14 process |
| Chapter 7 Para 7.06 to 7.09 | ICE | Updated ICE process |
| Chapter 7 Para 7.18 to 7.30 | Provider receives a request for data erasure | Complete new section - updated DWP policy. |
Summary and action
You and your supply chain partners must familiarise yourself with these amendments to the Provider Guidance and implement as soon as possible.
Further Information
All enquiries on this memo should be raised with your Performance Manager in the first instance. They will endeavour to provide you with an answer as soon as possible.
Queries relating to the Provider Guidance should be directed to the Access to Work Provider Guidance Policy inbox: atwproviderguidance.policy@dwp.gov.uk
If your enquiry is of a Commercial nature, please use inbox: atw.accesstoworknotifications@dwp.gov.uk