Research and analysis

Assisted Digital - customer insight and pilot evaluation research

Qualitative research to understand the Assisted Digital support needs of HMRC's customers.

Documents

Assisted Digital - Customer insight and pilot evaluation research

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Details

HMRC is designing services to meet the Assisted Digital support needs of its customers, and commissioned this qualitative research to understand these needs, and to evaluate a pilot Assisted Digital service.

Published 20 January 2017