If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
HMRC is designing services to meet the Assisted Digital support needs of its customers, and commissioned this qualitative research to understand these needs, and to evaluate a pilot Assisted Digital service.