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This publication is available at https://www.gov.uk/government/publications/application-for-refunding-out-of-pocket-expenses/guidance-on-applying-for-out-of-pocket-expenses-for-a-cancelled-driving-test
1. When you can claim expenses
You can usually claim out-of-pocket expenses if the Driver and Vehicle Standards Agency (DVSA) cancelled your theory test or driving test at short notice.
‘Short notice’ means less than 3 clear working days’ notice. Sundays and public holidays do not count as working days.
You have to claim within 6 months of the date of your cancelled test.
Situations when you cannot claim
You cannot claim if your test is cancelled because of:
- bad weather or poor light
- problems with your vehicle
- driver problems, for example, you were ill on the day
2. What you can claim
The expenses you can claim depend on the type of test that was cancelled.
If you were taking a theory test you can claim for:
- any standard pay or earnings you lost through taking unpaid leave (usually half a day on the day of the test, after tax and National Insurance)
- the cost of travelling to and from the test centre
If you were taking a driving test you can claim for any standard pay or earnings you lost through taking unpaid leave. This is usually half a day on the day of the test, after tax and National Insurance.
If you used your instructor’s vehicle
You can claim for the cost of vehicle hire for the test.
Costs are based on your instructor’s standard hourly lesson rate. You cannot claim for a flat rate they charge for using the vehicle on the day of the test.
What your instructor needs to do
Ask your instructor to either:
- fill in section 2 of the claim form
- provide a signed and dated receipt on letter-headed paper or carrying a school stamp, that shows the driving school’s standard hourly lesson rate
The date of the receipt needs to be the same date as your cancelled test.
If you used your own vehicle
You can also claim a set rate per mile to travel to and from the test centre.
This will be based on reasonable distance travelled (except in the case of any lorry or bus tests not taken at a DVSA site).
You need to supply receipts for other expenses you had to pay. These need to show:
- the amount you paid
- the date and time that it covered
Expenses you cannot claim
You cannot claim for:
- the cost of driving lessons before the date of your test
- any training course you arranged before a particular test appointment
- extra lessons you decide to take while waiting for your rearranged test
- overtime or commission payments you lost
3. How to make a claim
Fill in the claim form correctly and sign it.
Give permission for DVSA to contact your employer, driving instructor or trainer.
Include receipts and documents to support your claim.
What to include
You need to include:
- receipts for travel costs you paid for travel to and from the test
- a letter from your employer (on headed paper) confirming you took unpaid leave and showing your lost earnings (not including income tax and National Insurance contributions), normally for half a day only
- receipts for other expenses you had to pay on the day, showing your name, the amount charged and the period covered
Your claim will be affected if you do not send the receipts and documents.
Where to send your claim
Send your claim form and any supporting documents to the right address.
Customer Service Department
PO Box 1286
PO Box 349