Research and analysis

Applicants’ Journeys to Claiming PIP: Research

This report details the findings from discussions with: PIP applicants, sources of advice for applicants (online information, friends and family, formal advisors and broader professionals) and disabled people not in receipt of PIP.

Documents

Applicants’ Journeys to Claiming PIP: Research

Applicants’ Journeys to Claiming PIP: Research

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People’s experiences of finding out about Personal Independence Payment benefit. This is called PIP for short [Easy read]

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Details

Research background

The Applicants’ Journeys to Claiming Personal Independence Payment (PIP) report builds a more detailed picture of why, how, and when people with disabilities and long-term health condition decide to apply for PIP.

Contribution to the evidence base

The research builds on previous studies, exploring the journeys people take to claiming PIP. It develops a typology of different journeys, exploring drivers for applying and previous knowledge of PIP. Applicants typically confuse entitlement as relating to the presence and experience of a health condition, rather than specifically the impact this has on their mobility or daily living. This report delves into the critical role different types of advisors have in setting expectations in relation to entitlement and the applicant process. This research explores potential reasons why some disabled people apply, and some don’t apply for PIP.

Research value

The department will use these findings, alongside other insights, to inform PIP service design and provision in the future.

Updates to this page

Published 2 May 2025

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