Independent report

An inspection of the policies and practices of the Home Office’s Borders, Immigration and Citizenship Systems relating to charging and fees (June 2018 – January 2019)

The Independent Chief Inspector's report on the Home Office’s mechanisms for charging for services.

• From: Independent Chief Inspector of Borders and Immigration
• Published: 4 April 2019

Documents

An inspection of the policies and practices of the Home Office’s Borders, Immigration and Citizenship Systems relating to charging and fees (June 2018 – January 2019)

Ref: ISBN 978-1-5286-1041-4

Unnumbered act paper

PDF, 896 KB, 96 pages

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Details

The inspection examined:

• the rationale and authority for particular charges (“fees”)
• the amounts charged (“fees levels”)
• whether the functions were being provided efficiently and effectively, including meeting agreed service standards where they existed
• the means of redress where individuals were dissatisfied with the service they had received
• the relationship between standard and premium rate charged-for functions (and free to use ones where these existed), including how they were resourced and managed