Independent report

An inspection of the policies and practices of the Home Office’s Borders, Immigration and Citizenship Systems relating to charging and fees

The Chief Inspector's report on the Home Office’s mechanisms for charging for services.

From:
Independent Chief Inspector of Borders and Immigration
Published
4 April 2019

Documents

An inspection of the policies and practices of the Home Office’s Borders, Immigration and Citizenship Systems relating to charging and fees

PDF, 896 KB, 96 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email chiefinspector@icibi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The inspection examined:

  • the rationale and authority for particular charges (“fees”)
  • the amounts charged (“fees levels”)
  • whether the functions were being provided efficiently and effectively, including meeting agreed service standards where they existed
  • the means of redress where individuals were dissatisfied with the service they had received
  • the relationship between standard and premium rate charged-for functions (and free to use ones where these existed), including how they were resourced and managed.
Published 4 April 2019

Related content