Independent report

An inspection of the EU Settlement Scheme (April 2019 to August 2019)

This is the Chief Inspector's second report on the EU Settlement Scheme (EUSS). It covers the period from the public launch on 30 March 2019 to the end of August 2019.

Documents

An inspection of the EU Settlement Scheme (April 2019 to August 2019)

Details

This report makes nine recommendations, covering a range of issues, including:

  • the ancillary costs of making an application
  • messaging about timescales for decisions
  • reassurance that the impacts of the EUSS have been fully considered, in particular for vulnerable and hard-to-reach individuals and groups
  • foreign language support for applicants with limited English
  • quality assurance, including better data capture and analysis regarding complaints
  • staff training
  • clarification of what “reasonable enquiries” the Home Office will make (of other government departments) on behalf of individuals where they have difficulty in proving their entitlement to apply
Published 27 February 2020