Decision

Amplius Living (5060) - Regulatory Judgement: 26 August 2026

Updated 26 August 2026

Applies to England

Our Judgement

	Grade/Judgement	Change	Date of assessment
Consumer	C2 Our judgement is that there are some weaknesses in the landlord delivering the outcomes of the consumer standards and improvement is needed.	First grading	August 2026
Governance	G1 Our judgement is that the landlord meets our governance requirements.	Assessed and unchanged	August 2026
Viability	V2 Our judgement is that the landlord meets our viability requirements. It has the financial capacity to deal with a reasonable range of adverse scenarios but needs to manage material risks to ensure continued compliance.	Assessed and unchanged	August 2026

Reason for publication

We are publishing a regulatory judgement for Amplius Living (Amplius) following an inspection completed in August 2026.

This regulatory judgement confirms a consumer grade of C2, a governance grade of G1 and a financial viability grade of V2.

Prior to this regulatory judgement, an interim judgement was published in November 2025 for Amplius, confirming an interim G1 grade for governance and an interim V2 grade for financial viability. This followed a transfer of engagements of Longhurst Group Limited into Grand Union Housing Group Limited (Grand Union) on 16 December 2024. On the same date, Grand Union changed its name to Amplius Living.

This is the first time we have issued a consumer grade in relation to this landlord.

Summary of the decision

From the assurance gained during the inspection, based on the evidence provided by Amplius, we have concluded that there are some weaknesses in the delivery of the outcomes of the consumer standards and improvement is needed, specifically in relation to outcomes in our Safety and Quality Standard and Transparency, Influence and Accountability Standard. Based on this assessment, we have concluded a C2 grade for Amplius.

Our judgement is that Amplius meets our governance requirements. Amplius has provided evidence to demonstrate the effectiveness of its governance arrangements and that it continues to effectively manage the risks of its activities, allowing it to deliver its strategic and charitable objectives. Based on this assessment, we have concluded a G1 grade for Amplius.

Our judgement is that Amplius meets our financial viability requirements and has the financial capacity to deal with a reasonable range of adverse scenarios. Amplius has provided assurance that it has access to sufficient liquidity and funding to deliver its financial plan. However, due to continued investment in existing homes alongside plans for new development, Amplius has reduced capacity to respond to adverse events. Based on this assessment, we have concluded a V2 grade for Amplius.

How we reached our judgement

We carried out an inspection of Amplius to assess how well it is delivering the outcomes of the consumer standards and meeting our governance and financial viability requirements, as part of our planned regulatory inspection programme. During the inspection, we considered all four of the consumer standards: Neighbourhood and Community Standard, Safety and Quality Standard, Tenancy Standard, and the Transparency, Influence and Accountability Standard.

During the inspection we observed a board meeting and Customer Influence Panel meeting, spoke with tenants, held meetings with Amplius including its non-executive directors and staff, and reviewed a wide range of documents provided by Amplius.

Our regulatory judgement is based on all the relevant information we obtained during the inspection as well as analysis of information supplied by Amplius in its regulatory returns and other regulatory engagement activity.

Summary of findings  

Consumer – C2 – August 2026

During the inspection, Amplius provided evidence-based assurance that it has appropriate systems in place to ensure the health and safety of its tenants in their homes and associated communal areas. It also demonstrated that it has a good understanding of its compliance with landlord health and safety requirements. Amplius’ performance information demonstrated a good level of reported compliance with its legal obligations. Amplius is making further improvements in its reporting to board as part of tracking the completion of remedial actions identified through its programme of landlord health and safety checks.

Amplius maintains an accurate and up to date record of the condition of its homes through a programme of physical surveys of the condition of all homes at an individual property level. Information analysis and customer touchpoints are used effectively to target resources on a risk basis outside of the established programme.

We found evidence of weaknesses in the provision of an effective, efficient and timely repairs service. Since merger Amplius has delivered improvements in its performance against timescale and work-in-progress targets. However, intelligence from complaints and customer feedback shows that there are ongoing challenges in relation to service quality and communication, and the board’s oversight of repairs performance does not yet include wider service quality measures to monitor this. Through our ongoing engagement we will seek assurance from Amplius that sufficient progress is being made to improve and maintain outcomes for tenants, supported by appropriate board oversight.

Amplius has experienced challenges in meeting the increased demand for damp and mould works following the introduction of legal requirements for landlords to proactively manage hazards such as damp and mould, with issues relating to resourcing and adherence to process having impacted performance. These issues are being addressed by Amplius, but continued and consistent improvement will need to be evidenced to demonstrate the required outcomes for tenants on an ongoing basis.

In relation to the Neighbourhood and Community Standard we gained assurance that Amplius has evolved its anti-social behaviour model in response to learning from residents. Amplius is working in partnership with appropriate partners to deter and tackle anti-social behaviour and hate incidents in the neighbourhoods where it provides homes.

Amplius allocates and lets its homes in a fair and transparent way in line with the Tenancy Standard, considering the needs of both tenants and prospective tenants. It collaborates with local authorities to deliver local lettings policies that support and sustain balanced communities and the efficient use of social housing.

In relation to the Transparency, Influence and Accountability Standard, Amplius provided evidence that it treats tenants with fairness and respect. Amplius also provided evidence that it uses information and feedback to understand and respond to tenants’ diverse needs, specifically in relation to taking account of relevant tenant vulnerabilities in the provision of its services. Amplius monitors its performance in continuing to deliver outcomes for tenants in this area.

Amplius has made improvements to its complaint handling performance and now reports strong performance for responding within timescales. Amplius’ learning from complaint themes shows that underlying delivery issues in the repairs service are driving high volumes and repeat complaints, and this analysis is being used to identify the action required in those areas. Amplius has also identified aspects of its complaint handling service that need further improvement and plans are in place to target improvements in customer satisfaction, quality of outcomes and avoidable escalation. We will seek assurance on its progress through our ongoing engagement.

Amplius has demonstrated that it provides a wide range of meaningful opportunities for tenants to influence and scrutinise its strategies, policies and services. There is evidence that under its customer influence framework, Amplius has been able to incorporate the views of both involved tenants and of a wider tenant population into its decision making, including how Amplius manages complaints, damp and mould and accessibility standards in new homes. Outputs from this engagement are shared with tenants to show how this has influenced decisions.

We will continue to engage with Amplius as it works to address the issues set out in this judgement.

Governance – G1 – August 2026

Based on the evidence gained through the inspection, we have assurance that Amplius’ governance arrangements enable it to effectively manage its risks and adequately control the organisation, allowing it to deliver its objectives. Amplius’ board appropriately monitors strategic delivery, challenges performance against targets and considers its risk appetite in decision-making.

Amplius maintains clear roles, responsibilities and accountabilities within its leadership and governance structure. There is assurance that its board and committees work in line with delegations and that the board periodically reviews the effectiveness of its governance structure. Amplius’ approach to continuous improvement of its governance arrangements is demonstrated through in-depth periodic external effectiveness reviews and other independent assurance activity. Board members’ skills, experience and knowledge are aligned with the activities of Amplius and there is a structured approach to developing and appraising skills to support succession planning.

Amplius has an appropriate risk management and control framework in place that aligns with its strategic risks, including deep dives into those risks, and is supported by third-line assurance through internal audit and relevant external reviews. We saw evidence that this is overseen by the board and that risks are being managed effectively in practice. The board is actively focused on delivering and embedding further service improvement activity, with effective oversight evidenced in this area.

Amplius demonstrates robust financial governance. Board reporting provides sufficient detail for the board to ensure effective oversight of financial and commercial risks that are part of Amplius’ structure. We gained assurance that Amplius carries out robust stress testing against its main risks both separately and in combination with appropriate ownership and scrutiny by board. Amplius understands how it will respond in severe downside scenarios as evidenced in comprehensively designed mitigations.

We saw evidence that Amplius has an embedded approach to achieving value for money and effectively demonstrated that it has arrangements in place to ensure it makes the most of its available resources. Amplius’ focus on investment in existing homes and delivery of effective landlord services that meet the needs of its tenants is balanced against a continued programme of building new homes.

Viability – V2 – August 2026

Based on the evidence gained through the inspection, we have concluded that Amplius’ financial plans are consistent with, and support, its financial strategy. Amplius has appropriately evidenced that it has an adequately funded business plan and is forecast to continue to meet its financial covenants.

Amplius plans to deliver increased investment in its existing homes alongside its continuing programme of new development. This investment will be partly supported by an increased level of income from the disposal of empty homes. Amplius is also forecasting operational cost savings in its business plan.

Although Amplius needs to manage these risks to deliver its objectives, we have assurance that it has effective reporting and oversight in place. Stress testing demonstrates that Amplius can manage a reasonable range of adverse scenarios.

Background to the judgement

About the landlord

Amplius was formed in December 2024 following the merger of Grand Union Housing Group Limited and Longhurst Group Limited.

Amplius owns and manages around 37,000 social homes in 60 local authority areas across the Midlands, East and South East of England, and plans to develop 1,000 new homes annually over the next four years.

At 31 March 2025 Amplius’ turnover was £297m and it employed 1,191 full-time equivalent staff.

Our role and regulatory approach

We regulate for a viable, efficient, and well governed social housing sector able to deliver quality homes and services for current and future tenants.  

We regulate at the landlord level to drive improvement in how landlords operate. By landlord we mean a registered provider of social housing. These can either be local authorities, or private registered providers (other organisations registered with us such as non-profit housing associations, co-operatives, or profit-making organisations). 

We set standards which state outcomes that landlords must deliver. The outcomes of our standards include both the required outcomes and specific expectations we set. Where we find there are significant failures in landlords which we consider to be material to the landlord’s delivery of those outcomes, we hold them to account. Ultimately this provides protection for tenants’ homes and services and achieves better outcomes for current and future tenants. It also contributes to a sustainable sector which can attract strong investment. 

We have a different role for regulating local authorities than for other landlords. This is because we have a narrower role for local authorities and the Governance and Financial Viability Standard, and Value for Money Standard do not apply. Further detail on which standards apply to different landlords can be found on our standards page.  

We assess the performance of landlords through inspections and by reviewing data that landlords are required to submit to us. In Depth Assessments (IDAs) were one of our previous assessment processes, which are now replaced by our inspections programme from 1 April 2024. We also respond where there is an issue or a potential issue that may be material to a landlord’s delivery of the outcomes of our standards. We publish regulatory judgements that describe our view of landlords’ performance with our standards. We also publish grades for landlords with more than 1,000 social housing homes. 

The Housing Ombudsman deals with individual complaints. When individual complaints are referred to us, we investigate if we consider that the issue may be material to a landlord’s delivery of the outcomes of our standards.  

For more information about our approach to regulation, please see Regulating the Standards.

Further information

• Regulating the standards
• Regulatory standards for landlords

Related documents

• Decent Homes Standard