Guidance

Alternative ways to deliver Housing Benefit services

Alternative ways a number of local authorities (LAs) are using to deliver Housing Benefit services to the Department for Work and Pensions standards.

Documents

Alternative ways to deliver Housing Benefit services (Housing Benefit resilience)

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Details

A number of LAs have implemented alternative ways of delivering their services to the required standards established by DWP:

  • negotiated contracts and arrangements with other LAs to create shared services
  • outsourced their service outright to private companies
  • created business ventures
  • contracted with agency staff and set up call-off contracts.
Published 29 November 2018