Alternative ways to deliver Housing Benefit services

Alternative ways a number of local authorities (LAs) are using to deliver Housing Benefit services to the Department for Work and Pensions standards.


Alternative ways to deliver Housing Benefit services (Housing Benefit resilience)

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A number of LAs have implemented alternative ways of delivering their services to the required standards established by DWP:

  • negotiated contracts and arrangements with other LAs to create shared services
  • outsourced their service outright to private companies
  • created business ventures
  • contracted with agency staff and set up call-off contracts.
Published 29 November 2018