Air passenger travel guide

A guide to your rights and responsibilities as an air passenger.



The air passenger travel guide sets out what you, as a passenger, need to know about your rights and responsibilities when flying.

The guide breaks down your journey into stages, to help give you the information you need to:

  • plan and book your trip
  • travel to and through the airport
  • take your flight abroad
  • return to the UK
  • get accessibility assistance to help you travel

It also covers what you can expect from your airline, travel agent, tour operator and airport, and what you can expect if things go wrong.

There is also a separate summary of your rights as an air passenger. It links to the air passenger travel guide for further information.


Send feedback or comments on the air passenger travel guide to

Published 17 July 2022