Research and analysis

Agents: usage and attitude survey 2008

Research into the nature, profile and behaviours of the financial agent community when dealing with HM Revenue and Customs.

Documents

Usage and attitude survey of agents

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Details

Research report containing the key findings from a study to understand what the ‘universe’ of agents looked like, before moving on to an understanding of what they thought of HM Revenue and Customs in terms of its role and processes.

Published 3 February 2011