Research and analysis

Agent Dedicated Line and Agent Account Manager: HMRC's pilot evaluation

Research to assess the reaction of customers to service schemes and discover how they might be improved.

Document

Agent dedicated line and agent account manager pilot evaluation

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Research report looking at the reaction of customers using the Agent Dedicated Line (ADL) and the Agent Account Manager (AAM) services. The research also included gaining the customers view on the commitment by HM Revenue and Customs (HMRC) to improving their experience.

Published 3 February 2011