Report commissioned by BIS and the Department for Work and Pensions (DWP). DWP plans to deliver, through the Jobcentre Plus offer, a more flexible advisory service. It gives local offices more control, and allows them to deliver services in a way that is responsive to local needs and offers personalised support to claimants. From April 2011, Jobcentre Plus managers and advisers have the flexibility to judge which interventions will help individual claimants most cost effectively. This research seeks to inform the new flexible framework.