Guidance

Access to Work holistic assessments provider guidance for contracts effective on or after 5 June 2023

DWP provider guidance for Access to Work holistic assessments.

• From: Department for Work and Pensions
• Published: 5 June 2023
• Last updated: 3 April 2024 — See all updates

Documents

Chapter 1: Introduction and overview of the programme

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Chapter 2: Target group and eligibility

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Chapter 3: Marketing and communications

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Chapter 4: Standards

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Chapter 5: Provider Referrals and Payment System (PRaP)

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Chapter 6: Performance Management and Compliance

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Chapter 7: Complaints and retention of documents

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Annex A: Holistic assessment referral (Word)

MS Word Document, 325 KB

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Annex A: Holistic assessment referral (ODT)

ODT, 314 KB

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Annex B: Standard holistic assessment report (Word)

MS Word Document, 447 KB

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Annex B: Standard holistic assessment report (ODT)

ODT, 424 KB

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Annex C: Enhanced holistic assessment report (Word)

MS Word Document, 444 KB

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Annex C: Enhanced holistic assessment report (ODT)

ODT, 423 KB

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Annex D: MI template (XLS)

177 KB

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Annex D: MI template (ODS)

ODS, 82.1 KB

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Annex E: Complaint standard wording (Word)

MS Word Document, 330 KB

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Annex E: Complaint standard wording (ODT)

ODT, 311 KB

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Details

Details

This guidance is for Department for Work and Pensions (DWP) providers of the Access to Work holistic assessments programme for contracts effective after 5 June 2023.

Other Access to Work provider guidance

• Access to Work Mental Health Support Service (MHSS) provider guidance
• Read the Access to Work provider memos for updates to the guidance

Published 5 June 2023
Last updated 3 April 2024 + show all updates

1. 3 April 2024

   Added note to paragraph 2.46 of Chapter 2 'Target group and eligibility' to say that the Access to Work Plus pilot closed on 22 March 2024. Any assessment requests after this date will be for existing Access to Work Plus pilot applicants or participants. When considering the type of assessment, from 22 March 2024, the enhanced face to face assessment for Access to Work Plus will no longer be available. Please do not consider this as part of your assessment determinations.

2. 13 March 2024

   Replaced Annex B Standard holistic assessment report with updated Word and ODT documents

3. 29 February 2024

   New versions of Annex B: Access to Work Standard Holistic Assessment Report and Annex C: Access to Work Enhanced Holistic Assessment Report have been added.

4. 22 February 2024

   Published updated Annex A Holistic assessment referral form.

5. 5 February 2024

   Updated Chapter 2: Target group and eligibility, to improve readability.

6. 19 December 2023

   Updated Chapter 2: Target group and eligibility, Chapter 5: Provider Referrals and Payment System (PRaP), Annex B: Standard holistic assessment report (ODT and Word) and Annex C: Enhanced holistic assessment report (ODT and Word).

7. 2 November 2023

   Updated Access to Work holistic assessments provider guidance for contracts effective on or after 5 June 2023, Chapter 6: Performance Management and Compliance.

8. 25 July 2023

   Updated Chapter 2: Target group and eligibility, Chapter 5: Provider Referrals and Payment System (PRaP) and also Chapter 7: Complaints and retention of documents.

9. 5 June 2023

   First published.