Statutory guidance

Wheelchair access in taxis and private hire vehicles

How licensing authorities can ensure that drivers of taxis and private hire vehicles comply with requirements on wheelchair access.


Access for wheelchair users to taxis and private hire vehicles

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This guidance helps licensing authorities implement laws that enable passengers in wheelchairs to use taxis and private hire vehicles (PHVs).

It provides advice on how to:

  • designate vehicles as wheelchair accessible
  • communicate new requirements to drivers
  • handle exemption applications from drivers who can’t meet the requirements due to medical reasons
  • enforce the requirements

From 6 April 2017, drivers of taxis and PHVs designated by the local licensing authority as being wheelchair accessible must comply with the requirements of Section 165 of the Equality Act 2010, unless they have been issued with an exemption certificate.

Published 21 February 2017