Guidance

About the DWP: our service standards: leaflet

This leaflet explains the service standards you can expect from the Department for Work and Pensions.

This publication was withdrawn on

This leaflet is no longer current.

Read our customer charter that explains what you can expect from us and what your responsibilities are in return.

Documents

About the Department for Work and Pensions: our service standards

Welsh: about the Department for Work and Pensions: our service standards

Details

This leaflet explains the service standards you can expect from the Department for Work and Pensions (DWP) and tells you:

  • what service you can expect from us
  • what we expect from you
  • how you can get in touch with us
  • how long it will take for us to get back in touch with you

Order copies of a leaflet

APS Group
Unit C
Orion Business Park
Bird Hall Lane

Cheadle Heath
SK3 0RT

Complete the contact form and send it to APS by email, fax or post.

Published 1 May 2013
Last updated 10 November 2014 + show all updates
  1. Added revised versions of leaflets.
  2. First published.