About the DWP: our service standards: leaflet
This leaflet explains the service standards you can expect from the Department for Work and Pensions.
Ref: ISBN 978-1-78425-360-8, DWP032 PDF, 141KB, 20 pages
Ref: ISBN 978-1-78425-361-5, DWP032W PDF, 142KB, 20 pages
This leaflet explains the service standards you can expect from the Department for Work and Pensions (DWP) and tells you:
- what service you can expect from us
- what we expect from you
- how you can get in touch with us
- how long it will take for us to get back in touch with you
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