Independent report

A short inspection of Border Force queue management at Birmingham Airport based upon onsite observations September 2021

The report makes 3 recommendations which focus on adequate and effective Border Force staff coverage across key functions.

From:
Independent Chief Inspector of Borders and Immigration
Published
12 January 2022

Documents

A short inspection of Border Force queue management at Birmingham Airport based upon onsite observations September 2021

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Details

Inspectors:

  • observed the flow of passengers in the North Terminal from the arrivals pier into the immigration arrivals hall, and through to Primary Control Point (PCP) desks and ePassport gates
  • observed passengers arriving indirectly from ‘red list’ countries in the South Terminal
  • spoke with Border Force staff across different grades, and Birmingham Airport Limited (BAL) staff and contractors
  • were given a demonstration of the airport queue management system ‘Blip Track’.
Published 12 January 2022

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