Independent report

A short inspection of Border Force queue management at Birmingham Airport based upon onsite observations (September 2021)

The report makes three recommendations which focus on adequate and effective Border Force staff coverage across key functions.

• From: Independent Chief Inspector of Borders and Immigration
• Published: 12 January 2022

Documents

A short inspection of Border Force queue management at Birmingham Airport based upon onsite observations (September 2021)

Ref: ISBN 978-1-5286-2935-5

Unnumbered act paper

PDF, 890 KB, 24 pages

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Details

Inspectors:

• observed the flow of passengers in the North Terminal from the arrivals pier into the immigration arrivals hall, and through to Primary Control Point desks and ePassport gates
• observed passengers arriving indirectly from ‘red list’ countries in the South Terminal
• spoke with Border Force staff across different grades, and Birmingham Airport Limited staff and contractors
• were given a demonstration of the airport queue management system ‘Blip Track’