FOI release

12431 The Home Office and its Agencies utilisation of 'hotlines'

We have received the following request under the Freedom of Information Act, 2000:  Under the freedom of information act I would like to request…

From:
Home Office
Published
2 September 2009

Documents

12431 The Home Office and its Agencies utilisation of 'Hotlines' (PDF file - 60kb)

PDF, 59.3 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

We have received the following request under the Freedom of Information Act, 2000: 

Under the freedom of information act I would like to request the following information for the financial years 08-09, 07-08, 06-07, 05-06, 04-05 (please break down data year by year):

  1. Please list all departmental telephone ‘hotlines’
  2. Please state the cost of each ‘hotline’ for each member for the public (eg 75pm per minute)
  3. Please state the total running costs for the department of each hotline
  4. Please state whether the ‘hotline’ ran at a profit for each year in question
  5. Please state the total number of calls that were made to each hotline for each year in question

We released the following information on 2 September 2009:

Date: Fri Nov 12 14:43:07 GMT 2010

Published 2 September 2009