Complaints procedure

Make a complaint about the Skills Funding Agency (SFA)

You can complain about:

We can’t investigate complaints:

  • from the SFA’s staff where the SFA’s grievance procedure would be appropriate
  • that are contractual disputes
  • which are being, or have been, considered by a court or similar body
  • that have not exhausted other available appeals procedures first

How to complain

Send your complaint in writing, by email or post to our complaints team and our Complaints Adjudicator will deal with it.

Email: complaintsteam@sfa.bis.gov.uk

Complaints Adjudicator
Skills Funding Agency
Cheylesmore House
Quinton Road
Coventry
CV1 2WT

If you want to check something before you write to us, phone us on 0345 377 5000.

What happens next

We will confirm we have received your complaint within 5 working days and let you know who will deal with your complaint.

If the complaint is one which can be investigated, a summary of the complaint will be sent to you within 10 working days.

Once a summary of complaint is agreed, an investigation will begin. You should receive the outcome of the investigation within 25 working days of agreeing a summary of your complaint with you.

If you’re not happy with the result of the investigation, you can complain to the Parliamentary Ombudsman through your local MP.

Full complaints policy and procedure

For further detail you can read the SFA’s full complaints policy and procedure.