Complaints procedure

We treat any written or spoken expression of dissatisfaction with the service provided by the headquarters of the Ministry of Justice or its staff as a complaint.

If you have a complaint please contact:

Ministerial Correspondence Unit
Ministry of Justice
102 Petty France
London
SW1H 9AJ
DX 152380 Westminster 8

Telephone: 020 3334 3555

We aim to reply to all complaints within 20 working days. If we cannot resolve your complaint we will tell you what steps you can take if you want your complaint to be further investigated.

We only deal with complaints relating to the service provided by the headquarters of the Ministry of Justice and its staff.