National Clearance Hub

Email

Email HMRC enquiries about electronic submission of Route 1 and 2 declarations for Heathrow, Gatwick and Stansted airports

Include the entry number and date in the subject line of your email. Don’t send files that are bigger than 3MB.

Email HMRC enquiries about electronic submission of Route 1 and 2 declarations for other airports

Include the entry number and date in the subject line of your email. Don’t send files that are bigger than 3MB.

Email HMRC about CIE Imports and Exports Post Clearance Amendments and Processing under Customs Control

Email HMRC enquiries about transfer of residence

Email HMRC about a compliance or technical query

Email HMRC if you have a complaint about the National Clearance Hub

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

Phone

Imports

Call for advice about imports.

Telephone:
03000 588 454

Opening times:

Monday to Friday: 8am to 6pm

Phone 03000 588 401 at other times, including weekends and bank holidays

Exports

Call for advice about exports.

Telephone:
03000 588 401

Opening times:

24 hours a day, 7 days a week

Live animals

Call for advice about the import and export of live animals.

Telephone:
03000 588 452

Fax:
0800 496 0699

Opening times:

Monday to Friday: 8am to 6pm

Import inventory control

Call for advice about air and maritime import inventory control.

Telephone:
03000 579 734

Opening times:

Monday to Friday: 8am to 6pm

Customs Input Entries (CIE) imports and exports

Call for advice about Post Clearance Amendments and Processing under Customs Control.

Telephone:
03000 588 453

Fax:
03000 588 475

Opening times:

Monday to Friday: 8am to 6pm

Find out about call charges

Post

General letters and enquiries

Write to HMRC for general advice about goods clearance by the National Clearance Hub.

You don’t need to include a street name or PO box when writing to this address.

BT-NCH
HM Revenue and Customs
BX9 1GZ
United Kingdom

Courier post and licences and forms

Send courier post and licences and forms requests to:

National Clearance Hub
Ralli Quays West Building
3 Stanley Street
Salford
M60 9HL
United Kingdom

Route 3 entries and complaints

Write to this address if you have any complaints about the National Clearance Hub.

Freepost RTGR-LSCG-LTJS
HM Revenue and Customs
National Clearance Hub, Ralli Quays
3 Stanley Street, Salford
M60 9LA
United Kingdom