National Clearance Hub

Online

Clearing goods entering, leaving or transiting the UK or EU

Get your goods cleared by the National Clearance Hub when moving goods into, out of, or through the UK or EU.

Webchat

Speak to an adviser online about:

  • the clearance of ‘live’ entries
  • already submitted applications awaiting processing
  • any problems you’re having due to coronavirus (COVID-19)

Email

Email HMRC enquiries about electronic submission of Route 1 and 2 declarations

Email HMRC about CIE entries

Email HMRC enquiries about transfer of residence

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

Phone

Imports and exports

Call for advice about imports or exports submitted to the National Clearance Hub for clearance.

Telephone:
0300 322 7900

Opening times:

24 hours a day, 7 days a week

Import inventory control

Call for advice about air and maritime import inventory control.

Telephone:
0300 322 7919

Opening times:

Monday to Friday: 9am to 5pm

Customs Input Entries (CIE)

Call for advice about declarations submitted for Customs input.

Telephone:
0300 322 7909

Fax:
03000 588 475

Opening times:

Monday to Friday: 9am to 5pm

Transfer of Residence

Call about Transfer of Residence applications submitted for processing.

Telephone:
0300 322 7064 (option 4)

Opening times:

Monday to Friday: 9am to 5pm

Find out about call charges

Post

General letters and enquiries

Write to HMRC for general advice about goods clearance by the National Clearance Hub.

You do not need to include a street name or PO box when writing to this address.

Couriers should use a different address.

BT-NCH
HM Revenue and Customs
BX9 1GZ
United Kingdom

Courier post and licences and forms

Send courier post and licences and forms requests to:

National Clearance Hub
Ralli Quays West Building
3 Stanley Street
Salford
M60 9HL
United Kingdom

Route 3 entries and complaints

Write to this address if you have any complaints about the National Clearance Hub:

Freepost RTGR-LSCG-LTJS
HM Revenue and Customs
National Clearance Hub, Ralli Quays
3 Stanley Street, Salford
M60 9LA
United Kingdom