Duty Deferment Scheme


Email HMRC about duty deferment applications and accounts

Ask a question about:

  • duty deferment applications to use in Great Britain (England, Scotland and Wales)
  • amending or cancelling your existing deferment account, including your Guarantee waiver

Email HMRC with questions about duty deferment Direct Debits, standing authority or excise only applications

Email HMRC about Customs Comprehensive Guarantee deferments

Ask a question about:

  • Customs Comprehensive Guarantee deferment applications
  • amending or cancelling your Customs Comprehensive Guarantee deferment account

Contact the VAT Online Services Helpdesk for help with Duty Deferment Electronic Statements online facilities, including:

  • registering
  • activation
  • login
  • ID or password queries
  • de-enrolment


Call HMRC to get help with setting up Direct Debits for duty deferment, standing authorities or cancelling deferment accounts.

This help desk will not be able to help with new application queries or general Customs and International Trade queries.

03000 594 243

Opening times:

Monday to Friday: 8:30am to 4:30pm

Closed weekends and bank holidays.

Find out about call charges


Supporting documents for a Great Britain duty deferment account

Send supporting documents to this address.

HMRC – DDA Waiver Team
Erskine House
20 to 32 Chichester Street
United Kingdom

Amending and cancelling excise only duty deferment accounts

Write to HMRC to cancel or amend your excise duty deferment account.

HMRC Deferment Office
8th Floor
14 Westfield Avenue
E20 1HZ
United Kingdom

Amending and cancelling your Customs Comprehensive Guarantee

Write to HMRC to cancel or amend your Customs Comprehensive Guarantee.

Customs Comprehensive Guarantee Team
Ralli Quays
3 Stanley Street
M60 9LA
United Kingdom

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

During coronavirus (COVID-19) restrictions there may be a delay in responding to post, so use email where possible.