Duty Deferment Scheme

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If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

You should contact the Online Services Helpdesk for help with Duty Deferment Electronic Statement (DDES) online facilities, including:

  • registering
  • activation
  • login
  • ID or password queries
  • de-enrolment


  • Telephone: 03000 594 243
  • Fax: 03000 594 280

Phone HMRC for help with Duty Deferment Scheme enquiries.

Find out about call charges

Opening times:

9am to 12.00pm and 2.00pm to 4.00pm, Monday to Friday

Closed weekends and bank holidays


HM Revenue and Customs - Central Deferment Office
8th Floor Central, Alexander House
21 Victoria Avenue
SS99 1AA
United Kingdom

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